Hello, I'm posting this on behalf of a friend because, as the title suggests, his account his currently "unrecoverable". Here is how the account was locked/lost: The email that was used to create the account has since been merged with a new updated email. So, the email is no longer titled the same way. When he tries to recover his password, using the email that was used to create the account (and has since been merged), he doesn't receive the password recovery email. Neither does the new email address. When he tries to use the Google SSO and the password he thinks is correct, it logs him onto some random character that was just created. He has reached out to the mod team and has provided them with
AMPLE
evidence in order to reset the password on the account. Information like, most recent credit card used for bond purchases on the account. Date of last 3 most recent purchases. Transaction IDs for those purchases. Billing address. Exact date of account creation. AND THEIR ONLY RESPONSE WAS "PASSWORD RESET DENIED". FROM AN AUTOMATED EMAIL. The mod working the case couldn't even personally reply.
UPDATE: The account has been recovered after reaching out the mod team a second time.
26-Jul-2023 16:36:13
- Last edited on
27-Jul-2023 04:24:09
by
Jersmeistuhh