Hi all,
Account username: Icey Jello
I recently relocated for work, and often travel to and from the country I created the account in. I believe this caused my account to be 'locked' for 'security purposes' as my login IP would have jumped countries and looked suspicious, which I understand.
I've now gone through 4 recovery attempts which have all been denied. The 'further information' requests have sort of changed each time, to which I have tried bolstering the information to see it be denied.
The Challenges:
Password: I'm pretty confident I am getting this right or almost correct, although I can't recall 100% what my first password would have been when I was 12 years old or so.
Email: The email is impossible to access, as it would have been a school/university email (which has been deactivated for many years).
Payment information: My mother wasn't too stoked to have her now adult son asking for banking history from 10+ years ago, despite this she attempted to find it, of course, banking history and email confirmations are very long gone.
Original address: Obviously I cannot log in from the original address, although I'm confident the details are accurate of where I first logged in.
Recovery questions: Pretty confident these are correct or very close to, but no avail.
I even got to the point of offering multiple government issued forms of ID to the support team, including those for my mum (as she would have been the first membership purchaser). This was ignored.
I reached out on Twitter, which offered little help. I've now been forced to send through a 'Privacy Data Request' in attempt to get ahold of the information required, but this can take up to 30+ days.
It's a shame that I have enough ID to gain access to my bank accounts, but not enough to unlock my RuneScape account!
Has anyone had success with Data Requests to gain the info required?
Has anyone had success using ID to unlock their account?
Thanks all, any help is appreciated
Account username: Icey Jello
I recently relocated for work, and often travel to and from the country I created the account in. I believe this caused my account to be 'locked' for 'security purposes' as my login IP would have jumped countries and looked suspicious, which I understand.
I've now gone through 4 recovery attempts which have all been denied. The 'further information' requests have sort of changed each time, to which I have tried bolstering the information to see it be denied.
The Challenges:
Password: I'm pretty confident I am getting this right or almost correct, although I can't recall 100% what my first password would have been when I was 12 years old or so.
Email: The email is impossible to access, as it would have been a school/university email (which has been deactivated for many years).
Payment information: My mother wasn't too stoked to have her now adult son asking for banking history from 10+ years ago, despite this she attempted to find it, of course, banking history and email confirmations are very long gone.
Original address: Obviously I cannot log in from the original address, although I'm confident the details are accurate of where I first logged in.
Recovery questions: Pretty confident these are correct or very close to, but no avail.
I even got to the point of offering multiple government issued forms of ID to the support team, including those for my mum (as she would have been the first membership purchaser). This was ignored.
I reached out on Twitter, which offered little help. I've now been forced to send through a 'Privacy Data Request' in attempt to get ahold of the information required, but this can take up to 30+ days.
It's a shame that I have enough ID to gain access to my bank accounts, but not enough to unlock my RuneScape account!
Has anyone had success with Data Requests to gain the info required?
Has anyone had success using ID to unlock their account?
Thanks all, any help is appreciated
20-Mar-2023 01:19:55
