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Hacker - Unappealable Offense
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Hi there
That is most unfortunate.
However the reply you received from Jagex was correct.
Why are you having to lose your account for an offence committed by a hijacker?
Because YOU are held responsible for your account and for the actions of anyone who uses your login information to play the account.
This is covered in the Terms and Conditions clause 6 which you agreed to at the time the account was created (linked at the bottom of this page).
I am sorry.
It is possible to maintain a fully secure account, even though you go inactive.
Check the date of the ban. Were you logged in at that time or were you completely inactive?
If you were completely inactive, it usually indicates an insecurity in your internet use.
e.g. using the same password on more than one website, clicking on a dodgy link etc.
If you were logged in at that time, it usually indicates you having been tricked by social engineering and inadvertently giving away access to your account.
At the start of this year Jagex introduced a new account - the Jagex Account.
The Jagex Account uses a much stronger security protocol than the old RuneScape accounts. It is much more difficult for a hijacker to gain access though it does rely on the player maintaining a secure email.
An unappealable offence means exactly that. Even if you tried in twenty years time, it would still be unappealable.
Highzaak
That is most unfortunate.
However the reply you received from Jagex was correct.
Why are you having to lose your account for an offence committed by a hijacker?
Because YOU are held responsible for your account and for the actions of anyone who uses your login information to play the account.
This is covered in the Terms and Conditions clause 6 which you agreed to at the time the account was created (linked at the bottom of this page).
I am sorry.
It is possible to maintain a fully secure account, even though you go inactive.
Check the date of the ban. Were you logged in at that time or were you completely inactive?
If you were completely inactive, it usually indicates an insecurity in your internet use.
e.g. using the same password on more than one website, clicking on a dodgy link etc.
If you were logged in at that time, it usually indicates you having been tricked by social engineering and inadvertently giving away access to your account.
At the start of this year Jagex introduced a new account - the Jagex Account.
The Jagex Account uses a much stronger security protocol than the old RuneScape accounts. It is much more difficult for a hijacker to gain access though it does rely on the player maintaining a secure email.
An unappealable offence means exactly that. Even if you tried in twenty years time, it would still be unappealable.
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12-Dec-2023 01:02:53
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