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Snuggles83
Jan Member 2006

Snuggles83

Posts: 352 Silver Posts by user Forum Profile RuneMetrics Profile
I closed all launchers then load it again it keep taking me back to the same Jagex acc where we are linked on. should I remove launcher from my desktop and reload it? Should i say can't log in?

16-Jan-2024 00:15:51 - Last edited on 16-Jan-2024 00:16:43 by Snuggles83

Snuggles83
Jan Member 2006

Snuggles83

Posts: 352 Silver Posts by user Forum Profile RuneMetrics Profile
So I am just wondering why Jagex would import a random account to the new Account I created? That's totally weird. That's how they imported my account and my friends acc to the same Jagex account. They really need to fix that kinda error. Or give the option that those accounts can be deleted from your Jagex account, I don't like the fact that you can't remove an unwanted account off your Jagex account. Who can we suggest this to? Because I don't believe that is very secure for your account.

16-Jan-2024 01:29:29

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
They didn't import the account.
It is just showing up on a list of suggested characters for you to import.
If it has already been imported, it means you have imported it as Jagex don't do that part.

Watch the video on the Upgrade your RuneScape character to Jagex account information page.

The video explains the process
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16-Jan-2024 01:38:52 - Last edited on 16-Jan-2024 01:41:26 by Malua

Snuggles83
Jan Member 2006

Snuggles83

Posts: 352 Silver Posts by user Forum Profile RuneMetrics Profile
I didn't on the email it said if not you changed the p/word which I did immediately but when I look it's on the new Jagex account and now I had to hide it why don't they give an option delete instead of Hide.
They need to fix this the old system never had all these problems.

16-Jan-2024 01:54:12 - Last edited on 16-Jan-2024 01:56:44 by Snuggles83

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