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Account Recovery denial
Quick find code: 408-409-733-66283501
Hey, IronMcTemple.
How long does it take for you to get a response back? Is it instant (within minutes) or does it take an hour or more? Knowing this piece of information would let us know how far along you are in the process of recovering your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• Try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. This allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
How long does it take for you to get a response back? Is it instant (within minutes) or does it take an hour or more? Knowing this piece of information would let us know how far along you are in the process of recovering your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• Try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. This allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
13-Jul-2023 21:45:25
The response taking as long as you say is an encouraging sign.
It means you do have quite a bit of information, you just need to polish/tweak it a bit to get it over the line.
The information you put into the 'Other Comments' box is what will swing the recovery over to success so think carefully about what you put in that box.
Stating locations you played from only needs to be town/country. If you live in USA, it needs to be town/state/country
You can also list the emails you have had linked to the account in Other Comments.
If you have too much information for the form, focus on submitting the earliest information.
The reasons for the deny can be fairly generic but the real reasons should still be in there somewhere.
If the account has ever been hijacked during its life, make sure you only submit information that predates that hijack as Jagex want to see information from a time when the account was completely secure.
It means you do have quite a bit of information, you just need to polish/tweak it a bit to get it over the line.
The information you put into the 'Other Comments' box is what will swing the recovery over to success so think carefully about what you put in that box.
Stating locations you played from only needs to be town/country. If you live in USA, it needs to be town/state/country
You can also list the emails you have had linked to the account in Other Comments.
If you have too much information for the form, focus on submitting the earliest information.
The reasons for the deny can be fairly generic but the real reasons should still be in there somewhere.
If the account has ever been hijacked during its life, make sure you only submit information that predates that hijack as Jagex want to see information from a time when the account was completely secure.
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14-Jul-2023 02:15:52
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