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Hijacked need help

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Lmaoo00o0o

Lmaoo00o0o

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
So, basically I believe my account has been hijacked and had its login username/email changed by linking it with a jagex account (my account was not upgraded to a jagex account). I've tried all the user recovery stuff but since the email has been changed I get nothing. Also tried password recovery and my username doesn't exist anymore. I have all the security on my email etc and there is nothing suss in the recent activity logs. My acc also had auth on it so they must have bypassed that as well. Not sure what action to take here. If anyone could help I'd be grateful.

Cheers.

04-Aug-2023 10:45:31

Lmaoo00o0o

Lmaoo00o0o

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
Account is very old, so it uses a old username. I'm 100% putting in the correct username. Even when trying to recover the password it says it doesn't exist. Then when I try to get the new username emailed to me it doesn't work because I believe the email has been changed. No idea how though because my email has not been compromised.

04-Aug-2023 11:17:56

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
If an upgrade into a Jagex Account has occurred without your knowledge, the hijacker would have set a new email login and contact email.

To message Jagex about this, use the 'Contact Us' button on the Forgotten login support page.
You need to say on that message form that you believe the account has been upgraded into a Jagex account by a hijacker.

I am going to say here that if your account has been upgraded into a JA and the login changed then your email is compromised . It has to be. The upgrade could not have been done otherwise as the person upgrading needs full management control.
Change the password to your email and check for unauthorised logins to it.
Run through the troubleshooting on the Not receiving emails support page as your hijacker might have fiddled with your email settings to block Jagex emails.
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04-Aug-2023 11:27:16 - Last edited on 04-Aug-2023 11:31:01 by Malua

Lmaoo00o0o

Lmaoo00o0o

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile
I have changed my emails password and checked the recent logins, only I have logged into the email according to the logs so I have no idea. Thank you for your help though, I will message jagex from the link you have sent me.

04-Aug-2023 11:30:24

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