Jagex makes mistakes.
Happened to us as a family.
It was an adult who got the ban and was falsely accused. Proly did to many repetitive movements, which is fully understandable with his autism.
Result though is the family fell apart with gaming.
Everyone of us plays another game now. Which is sad.
Once in a while we play runescape but on our own.
When our continuing membership fell through, we gotten the account back. We had to pay more, almost doubled.
All I can say is, wait for a while. Maybe you get your account back after a year or so.
It may feel its your account, but Jagex owns it according to the rules.
Sorry for not bringing better news.
24-Oct-2023 11:57:05