Hello, I hope that a Jagex mod will read this story and respond to me.
This week has been very sad for me. I logged in to find that I had 2 Macro'ing offenses from June 10th and June 15th and that the account was permabanned. Let me first say, that I have never macro'ed or botted...this was a hijacker.
I appealed the June 15th one, saying that I was not in control of my account, which was accepted. (I was hoping they would both be cleared away, but apparently I have to appeal the June 10th one as well.) Anyway, the June 15th one being accepted made my account no longer "permbanned".
When I logged in today, I went to check the bank....the hacker had removed my bank pin, and my valuables were stolen...white partyhat, h'ween mask set, santa hat, 1billion gp, etc.
I don't even understand how all of this is even possible, considering I had a password...a two-way authenticator (my phone), and I had a 4 digit bank pin in place...
I really want to hear what happened from someone at Jagex, if they are able to investigate it.
I honestly have never cheated or shared my account info with anyone. I'm just someone who played a ton back in my college days, and then after graduating college, I moved to Japan and became an English teacher.. I would only log-in occasionally to refresh highscores, because I was on page 2 of the 'Attack' highscores, with an early 200mil exp in attack....I would never risk my precious account for macroing.... >.<
Anyway, the thousands of hours I put into slayer and runecrafting to buy a white partyhat, santa, mask set, and my 1billion coins were all taken....despite me having every security-precaution possible....
Is it possible to have items returned...is it possible to have this explained...I really would love to hear from a mod who has some time to look into my account....I'm feeling sick to my stomach from the loss.....I don't think I could have done anything better...but I was still robbed. Please help if you can.
Thank you,
Eric
22-Aug-2023 23:17:36