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Unable to Recover Hacked Acc

Quick find code: 408-409-636-66288269

Jul 2023

Rifampizin

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

I have another account which has been hacked and I'm unable to recover.
It is linked to my steam and i'm able to access, but email has been changed and attempts at recovery have failed. I don't care about the items lost, I'd just like the account recovered.

Anyways for the moment I've given up on the account recovery and just created this new account, however encountered another issue, realized amazon and steam can't seem to be unlinked via those platforms. I'm wanting to link my new account.

Any advice is much appreciated on linking the account.
If you have advice on recovery of a hacked account that i'm able to recover, also much appreciated.

04-Oct-2023 14:45:58

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Rifampizin

Did you create the account through Steam or did you link Steam later on?
How long does it take for the deny email to arrive after you send in a recovery?

Unlinking has to be done from both ends. If you have access to the account here on this website, you should be able to unlink in the 'Linked Accounts' tab in account management.
However unlinking Steam will mean you completely lose access until you succeed at account recovery.

Have a read of the tips on the Account recovery denied support page.

Also, if the hijacker managed to change the registered email, it means they have access to your email .
Take steps to secure your email. Change its password and set up a 2-step verification on it.

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04-Oct-2023 23:44:53

Jul 2023

Rifampizin

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Thanks for your response.

I created the account and linked to Steam later on.
I can't access the account via the login - so I cannot unlink the account via account management.

I can only access the account via Steam login.

I presume the reason why I can't recover the account is that my information isn't detailed enough. Honestly I created the account 10+ years ago, and had a different email.
I've changed the email linked to the account over the years, and I don't recall which was the original, I've tried different ones in appeal attempts, but no success.

At this point if I can't recover, I'll presume its lost, and hence why I've started a new account.
Just hoping to unlink it, so I can link my new account to third parties.

07-Oct-2023 12:20:23

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