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Appeal denied! Help please

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Monarchs Own
Jan Member 2023

Monarchs Own

Posts: 116 Iron Posts by user Forum Profile RuneMetrics Profile
Help two of my accounts were wrongfully permanently banned and denied appeal for botting?!

I made them the other day and got them to lvl5 at the node. Lvl3 in all skills that you can train on the island. That's it. I only logged on from the jagex launcher runelite from my home pc, and one maybe two phones(wifi and data). If I can't have them back can I at least have my spots back on my jagex account?

I spent hours training them by hand and I'm a stay at home father of two so i don't get that kind of time very often.


How can I reach out to someone for help this is important to me. My fiancée was going to join my group hardcore(she is a new player) and I wanted to have 5 people so I made 4 similarly named characters on the same Jagex Account. And I helped her make one separately with a name that matched the theme.



Idk where to post because the bans were 100% inaccurate and I don't feel like the logs for both characters were reviewed properly because they would see there was no way I could have botted. I'm disproportionately distraught about this to the point where I don't have the drive to play at all right now and all I ever play is RS.
I feel robbed. :'(

26-Jul-2023 20:05:12

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26-Jul-2023 21:56:59

Monarchs Own
Jan Member 2023

Monarchs Own

Posts: 116 Iron Posts by user Forum Profile RuneMetrics Profile
2_Tron if you look at the OP you will see that my appeal was denied. Which is why I am now reaching out on all forms of media at this point out of principle I'm resigned to the fact that the accounts probably won't be unbanned but they need to remove them from my jagex account because the ban wasn't warranted in the first place.

26-Jul-2023 22:11:43

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Unappealable offences


Where a ban or mute is unappealable, it means that the Player Support team have already performed a thorough review to confirm that the offence is correct and that the account's user is liable for the activity, so no further appeal is invited.

26-Jul-2023 22:15:26

Monarchs Own
Jan Member 2023

Monarchs Own

Posts: 116 Iron Posts by user Forum Profile RuneMetrics Profile
Which is frustrating because that likely means they saw an expired prior offense on my other account and automatically denied the appeal. There is no other reason for the appeal to be denied. All of the logs would show I logged in through the Runelite Client, that had been opened via the Jagex Launcher, and the Mobile App. The fact of the matter is that this ban and denial were wrong and need to be adjusted. I know what I am saying is fact, and if they were to take a few minutes to even just look at the logs, they would realize it too.

26-Jul-2023 22:30:38

Wassep
Jul Member 2022

Wassep

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Which is frustrating because that likely means they saw an expired prior offense on my other account and automatically denied the appeal. There is no other reason for the appeal to be denied. All of the logs would show I logged in through the Runelite Client, that had been opened via the Jagex Launcher, and the Mobile App. The fact of the matter is that this ban and denial were wrong and need to be adjusted. I know what I am saying is fact, and if they were to take a few minutes to even just look at the logs, they would realize it too. As 2_Tron has said, once an appeal is denied, there is no point in further pursuing any action as it does state that the decision is final. Sorry
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27-Jul-2023 00:53:01

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27-Jul-2023 09:13:55

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