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Don't get recovery mail

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Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Boltharion


Jagex responds to account unlock requests immediately.
If you are doing a recovery, Jagex responds within 24 hours.

Not receiving any email reply at all means you should look at the troubleshooting on the Not receiving emails

If you work through that page and can't see any reason why the email isn't arriving, click on the final hyperlink on that page "update your registered email here" and use the 'Recover Account' button on the next page.
When you do a recovery on your account, submit a different email (preferably a Gmail) to be the new registered email.

You need to get an email response. Account recovery and submitting a new registered email might be the only way.
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06-Apr-2023 13:54:05

Boltharion

Boltharion

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Hi there
Boltharion


Jagex responds to account unlock requests immediately.
If you are doing a recovery, Jagex responds within 24 hours.

Not receiving any email reply at all means you should look at the troubleshooting on the Not receiving emails

If you work through that page and can't see any reason why the email isn't arriving, click on the final hyperlink on that page "update your registered email here" and use the 'Recover Account' button on the next page.
When you do a recovery on your account, submit a different email (preferably a Gmail) to be the new registered email.

You need to get an email response. Account recovery and submitting a new registered email might be the only way.


But i can't login on that account because its locked.
And when u need to recover u get a e-mail.
But i don't get that e-mail on that e-mail adress.

I wrote 3 weeks ago a appeal but still i don't have a answer from jagex.

I hope someone can tell me more about mine appeal and why i dont get Recover E-mail

06-Apr-2023 15:44:53

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Boltharion.

The information below is what you ought to do if the Not receiving emails Support page doesn't work out for you.

When you are trying to recover an account, you will be asked to enter an email address at the very beginning of the form. This is where you will add the NEW registered email address that will be attached to the account in question if the recovery is successful. As Malua stated above, it's suggested to use a Google Mail account because these have proven to be the most productive out of all the email providers out there.

The new response to the account recovery request will be sent to the NEW registered email address that you enter at the beginning of the form. That's why it's paramount to utilize a Google Mail account. This email address will become the NEW registered email address on your account, as long as you are successful in the process of recovering it.

Head to the Change registered email Support page. Scroll down to click on the blue "Recover Account" button. See the screenshot below:


You'll then be presented with the form below. Enter your username (accounts created before November 2010) or your login email address (accounts created after November 2010):


An email is sent after this. Since you aren't getting those emails, you ought to click on the yellow "
contact Jagex support
" link, as shown below:


Finally, you'll get to the webform below. At the very beginning, you are asked for an email. This email address will become your registered email address and that's where the response(s) will be sent from now on. Please choose a Google Mail account:

06-Apr-2023 16:30:07

Boltharion

Boltharion

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

An email is sent after this. Since you aren't getting those emails, you ought to click on the yellow "
contact Jagex support
" link, as shown below:


Finally, you'll get to the webform below. At the very beginning, you are asked for an email. This email address will become your registered email address and that's where the response(s) will be sent from now on. Please choose a Google Mail [/quote]

I did this part ones a week but i still i don't get any mail or response.

First time i did this was like 3 weeks ago

07-Apr-2023 13:04:29

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi again
Boltharion


I flagged this thread and your Tmx WC account for a JMod to check what is happening.

The JMod said that a successful appeal was submitted two days ago and an email was sent out that allows the password to be reset.
If you have not received that email, it means you are registering an email you don't have access to.
You need to submit an email you have access to for it to be the new registered email.

At the top of the recovery form you get asked to enter an email you have access to and then re-type that email. That email will become the new registered email. Don't submit an old, inaccesible email at the top of the form.
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08-Apr-2023 13:50:54 - Last edited on 08-Apr-2023 13:52:01 by Malua

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