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Jagex account upgrade - email Thread is locked

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Alqaum

Alqaum

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey, I can see I have the option to upgrade to a new Jagex account - I currently sign in with email and password.

I unfortantly do not have access to the original email I opened my account with as I had to close this with Microsoft. - I still have to use this to login and have changed my email for communication updates but on my account settings, I am unable to change the login email.

If I upgrade my account, will I need access to my old email address for the upgrade to confirm any changes?

Also, if I upgrade will I still need to use this old email to login?

06-Apr-2023 20:08:03

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Alqaum.
Original message details are unavailable.
If I upgrade my account, will I need access to my old email address for the upgrade to confirm any changes?

Also, if I upgrade will I still need to use this old email to login? 1. If you upgrade the account using the same email address that you no longer have access to, then, yes, that will create a problem because a verification code is sent for confirmation. With that being said, the good thing about the Jagex account upgrade is that you do NOT have to use the same email address that you use right now in order to create a Jagex account.

I'd definitely recommend utilizing a new Google Mail account to create your Jagex account.

2. Once you upgrade to a Jagex account, you will be prompted to import your characters. In order to import those characters, including this one that you are posting on, you will be required to log in using the current login email address and its password . Once they are fully imported, the login details that you used to import such accounts will become invalid . That is, you will ONLY be able to access your imported characters utilizing the new email address (preferably, a Google Mail one) that you chose at the beginning to upgrade to a Jagex account.

You may find more information on that here: Upgrade your RuneScape character to Jagex account . There is also a video with step-by-step instructions for better understanding and visualization.

Please note that as soon as you import your characters and you hit confirm, there is NO going back, which means that this specific actions is irreversible
.

06-Apr-2023 20:26:01 - Last edited on 06-Apr-2023 20:33:06 by Mrs Ana

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