@Exploro - If you are in need of assistance with an account issue, please create your own thread for getting that.
In the Community Led Support Forums, it is much easier to give everyone the help they are looking for if each user creates their own thread about their issue.
Every user's situation is somewhat unique, and it can get confusing as to which post is to which user, when more than one player is trying to get help on the same thread. Advice given to the original player may not apply in each case. Also, when tacking your situation on to another player's thread, those helping may recognize the thread as one where the issue had already been solved, and may not notice that a different situation has been added to that thread.
Thanks
This thread has been closed to prevent additional gravebumping