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Link Email button is missing

Quick find code: 408-409-582-66274758

Mar

2024

G e n d e r

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi, i have this really weird issue where I can log in to my account via my mobile by clicking the log in via google and my account pops up fine. However, I would like to log in via my desktop on runelite but when I google my issue Jagex say to go to the "game center" not sure what that is and click the account setting button which I am guessing is the button in-game on mobile and click "link email" however I do not have that button.

I think the issue started because I had two accounts under the same email.
I used to login to one account with an email and password and i would log in using the same email via google login to a completely different account (this account). I have unlinked this account from the original email address and setup a completely new email for it but when i try and login via username and password it just logs me into an unnamed account in the tutorial island. So weird. hope this all makes sense.

Anyone got any ideas how to fix this?

16-Feb-2023 12:24:28

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

G e n d e r

You cannot remove a login. If the email is already in use as the login for another account, you won't be able to swap the email login over.
When you changed the email of the other account, you weren't changing the login.
And, when you tried that new email as a login, it created you a brand new account!
Instead you only changed the contact email for the account i.e. the email you will get messages from Jagex on.

You need to manually set a different email as the login for your Google linked account.
Instructions: Add a login email to third party account
If the 'Add a login email' instruction no. 3 doesn't work, it means your account must already have a login email set and you have forgotten it.
Instructions to retrieve a forgotten login: Forgotten login

p.s. Game centre is one of the iOS mobile third party logins and not relevant to an Android mobile.

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16-Feb-2023 12:41:38 - Last edited on 16-Feb-2023 12:44:35 by Malua

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