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Unpaid balance

Quick find code: 408-409-58-66275817

IamTheFox

IamTheFox

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey guys i dont know where else to do but after putting in a couple support notices. I have a message stating I have a unpaid balance and none of that is true my last login was 2018 and and I put that support ticket in and haven’t heard anything backs it’s been days. I really wanna continue playing the game and focus on quest etc.

04-Mar-2023 11:23:42

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
IamTheFox


You probably haven't waited long enough for a reply yet.
PSA: Delayed response times

I am sorry but Billing Support needs to check your message and your account before they reply about the case.

While you wait, please take the time to review your email, device and account security.
If someone else has had access to your RuneScape account, they may still be able to get back in.
Work through these instructions: Security tips
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04-Mar-2023 11:34:14

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Is the unpaid balance issue resolved now?

Did you log into RS3 or OSRS?
Your account only has game activity in RS3.
If you logged into OSRS, you would find no game activity.

The two games are totally separate.
While the same login/password will get you access to both games, you create and train a separate character in each game.
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05-Mar-2023 04:52:44

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