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Account Locked

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Mar Member 2024

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Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
My account is locked and I'm not receiving the emails when it says it sends to the registered address..... The display name is TNB the first display name ever on the account was Groupie TNB . I also tried the recovery option and put the contact email as the first and only email that was registered to that account. I added the creation date and some memebership info that I think is right. It's hard for me to recover this way because I just moved to another state so I can't recover from regular isp. I have all the details. Also I have achievement/drop dates and so much more about the account. Can someone help me look into this please. It's really aggravating since I'm in a whole new state and can't do anything about it.

06-Jul-2023 22:53:48

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Mar Member 2024

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Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I am using a gmail account should I try using something else still? and I do receive some emails like I got one for resetting my password just June 27th when I decided to come back... it just doesn't send an email for the step that it says that it does before you hit the "contact" button

07-Jul-2023 03:27:04

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Mar Member 2024

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Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said :
Gmail should work fine.
I recommend you check your email settings to check if Jagex emails are currently blocked.
Also, add the Jagex official email domains to your contact list:
*.runescape.com
*.jagex.com
*.runescape.zendesk.com
*.jagexsupport.zendesk.com

I am getting the email for the recovery but even if I go to reset the password the email isn’t coming through but I just got one on the 27th of June 2023 to reset my pass… and this is the response I get about the recovery… I am just having a hard time with it since I moved across the country within the span that I wasn’t playing runescape. The account was created in the mid west and I since moved over to the west coast… A member of our Player Support staff has carefully reviewed your appeal and unfortunately, your appeal has been denied.

Here's some feedback to help you understand why this decision has been made.

The appeal you submitted did not have a satisfactory amount of evidence to link you with the original account owner's details.

I provided with the first user also using the email on the recovery as the first email ever registered to the account provided drop and achievement details… also I provided details about my group… I’m confused as to why only this account got locked but the other ones that would show the same information as this one “linking” them all back to me… is there anyway you can help me push for more help to get someone to look into this further… it’s really upsetting that normal players don’t receive more support… I am the one and only sole owner of the account….

07-Jul-2023 17:42:33 - Last edited on 07-Jul-2023 17:43:29 by no clip back

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