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Gmail should work fine.
I recommend you check your email settings to check if Jagex emails are currently blocked.
Also, add the Jagex official email domains to your contact list:
*.runescape.com
*.jagex.com
*.runescape.zendesk.com
*.jagexsupport.zendesk.com
I am getting the email for the recovery but even if I go to reset the password the email isn’t coming through but I just got one on the 27th of June 2023 to reset my pass… and this is the response I get about the recovery… I am just having a hard time with it since I moved across the country within the span that I wasn’t playing runescape. The account was created in the mid west and I since moved over to the west coast… A member of our Player Support staff has carefully reviewed your appeal and unfortunately, your appeal has been denied.
Here's some feedback to help you understand why this decision has been made.
The appeal you submitted did not have a satisfactory amount of evidence to link you with the original account owner's details.
I provided with the first user also using the email on the recovery as the first email ever registered to the account provided drop and achievement details… also I provided details about my group… I’m confused as to why only this account got locked but the other ones that would show the same information as this one “linking” them all back to me… is there anyway you can help me push for more help to get someone to look into this further… it’s really upsetting that normal players don’t receive more support… I am the one and only sole owner of the account….
07-Jul-2023 17:42:33
- Last edited on
07-Jul-2023 17:43:29
by
no clip back
