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Account Hacked

Quick find code: 408-409-536-66285791

EshayDemon28

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

My account was hacked yesterday with all expensive items and gold taken. The hackers bypassed all security measures, deleted pin and obviously completely bypassed Authenticator, I have now un-linked my account from steam, not sure why I bothered doing that, seeming as I now have nothing left.

Whos fault is this Jagex and what are you going to do about it? I lost every reason to play this game, even with all security measures our accounts aren't safe.

24-Aug-2023 05:44:30

Jul 2022

Wassep

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile

Hello,

It could have been your steam account that was compromised and was used to log in, it was wise to unlink the account, I would also recommend resetting your password and ensuring the email is secure. Here's a link to all the proper security measures Jagex recommends .

Unfortunately Jagex does not respond to forums posts here and they do not do any recovery on items from hijacked accounts. The only thing you can do is rebuild and ensure you take the proper measures to get the best security on your account.

Here to help <3

Still confused?Heres some great resources:

Runescape Support | Game Suggestions

24-Aug-2023 07:00:28

EshayDemon28

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

That's the thing I had the highest settings for safety and they were bypassed with ease it seems, My email has not been compromised, I had an Authenticator a bank pin etc etc none of them mattered, they deleted my bank pin, how Jagex? oh right you don't read this anyway.

All were bypassed without any warning, the only link to my account was to steam, Jagex know there is a problem with steam and have disabled linking accounts until they find the vulnerability and fix it.

Meanwhile I'm aware I will get nothing back and that's fine they wont get anymore money.

24-Aug-2023 12:31:44

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Someone had knowledge about all your credentials or you have been left with a backdoor you've not discovered yet.
Remember, you are in control of your computer devices, nobody else.

24-Aug-2023 15:00:26

EshayDemon28

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

Jagex have already acknowledged the problem and have disabled linking accounts to steam.

As for a back door seriously? so they backdoor me to ignore everything else on my pc including my banking info, streaming services etc just to steal gp and items from ONE of the many games I play, seems legit.

24-Aug-2023 15:31:31

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