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roll back after hack?

Quick find code: 408-409-515-66286114

vhr

vhr

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
hello, I was not playing a lot lately, and last time when I logged in I found my account at Gauntlet with 76 kc, some collection log drops and some of wealth missing from my bank. I assume the acc was used as a bot for some time. This happened while my authenticator was enabled, I do have seperate email for OSRS, none other person uses my device nor I've downloaded anything apart from few wallpapers in the past months.
So my question is, is that common to get hacked like that while authenticator is enabled and is there a way to get my wealth back? (like 20mil)

29-Aug-2023 18:33:32

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,111 Rune Posts by user Forum Profile RuneMetrics Profile
According to the article about lost items.. if they are lost by hijack or scam they are not returned.

Rollbacks that you may hear about are "server rollbacks" and would affect every account.

Make sure all your security is up to date.

Good luck The richest person is not who has the most. It is who Needs the least.

29-Aug-2023 19:05:06

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
vhr


If your account was getting hijacked despite Authenticator being enabled, check the 'Linked Accounts' tab in account management.
Unlink any accounts you see linked including your own. Click on 'Manage Steam' to check for a linked Steam account.
If you had your own linked account, it means that linked account is insecure on its other website.
If you did not have your own linked account but the hijacker set one up, I would suspect that your device isn't as secure as you believe as the hijacker needs access to your RuneScape account to set up a third party linked account.

Work through the instructions on the Security tips support page to fully review your security.
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30-Aug-2023 00:00:50

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