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My account was hacked.

Quick find code: 408-409-478-66281763

Im Evolved

Im Evolved

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Today I logged into my account on my phone while I was at work. I was hacked, while I had every feature available to prevent this from happening. I don't share my account with anyone. I am the only person that plays on this account.

I had an authenticator.

I had a bank Pin.

I logged on, and most, if not all my items we're gone.

I logged into the enclave in the wilderness. Whoever hacked me, took most of all my potions. All my melee gear, all my Law Runes, Blood Runes, Chaos Runes, and Tele Tabs.

They broke apart my slayer helm, banked the components, and took the black mask.

This is what is really making me confused, and extremely frustrated....

They broke apart my slayer helm... They sold/took my ToA tab. Sold/took everything worth over 250k... but they left my ferocious gloves in the bank....

On top of all of that.... They left 411m in my GE collect...........

Before I logged off months ago, i put in an offer for my scythe. It sold for 411m and it was still sitting in my collect tab for the GE.

Am I being hacked by a bot? How do they get past an Email, a password, an authenticator, a bank pin, just to destroy my account for no reason.

The password wasn't reset/changed. It was the same password. My bank pin was gone, and I've received no emails from Jagex to change/alter my account.

What is happening? Is anyone else experiencing this? Jagex says that they wont restore accounts/items if they've been hijacked, but I had every plan in place to prevent this, and yet here I am

13-Jun-2023 00:41:10

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
@Im Evolved, reading your story my experience tells me someone has access through one of your devices, ... left unattended or through a 'linked' piece of software.

Security tips ... <- (link) is a helpful page in '
Jagex's Support Centre
' that gives you enough information to check your 'account/device/email/social-media' and see where there are gaps in your security.

Work through that page and strengthen your security to the max.
If you are still worried things not being OK please do visit that link in top of that page ...
'
Take action to keep your account out of the wrong hands. If your account is currently hijacked,
recover it here
.
'
... and let Jagex/JMods help you to gain control of your account.

13-Jun-2023 11:32:44

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Im Evolved.

If nothing was changed, then it may mean that you either have a compromised linked account or a compromised computer/device. Check this guide Unlinking Linked Accounts to see if you have any unrecognized linked accounts. If you do, immediately remove them. If you do recognize any because you added them yourself, make sure that they are secured by following the instructions here: Security tips .

In any case, the best way to improve your overall security is by reading the Security tips Support page.

13-Jun-2023 15:55:17 - Last edited on 13-Jun-2023 15:55:24 by Mrs Ana

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