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Account"Locked" MODS WONT HELP Thread is locked

Quick find code: 408-409-447-66284174

Jersmeistuhh
Jul Member 2023

Jersmeistuhh

Posts: 90 Iron Posts by user Forum Profile RuneMetrics Profile
Hello, I'm posting this on behalf of a friend because, as the title suggests, his account his currently "unrecoverable". Here is how the account was locked/lost: The email that was used to create the account has since been merged with a new updated email. So, the email is no longer titled the same way. When he tries to recover his password, using the email that was used to create the account (and has since been merged), he doesn't receive the password recovery email. Neither does the new email address. When he tries to use the Google SSO and the password he thinks is correct, it logs him onto some random character that was just created. He has reached out to the mod team and has provided them with AMPLE evidence in order to reset the password on the account. Information like, most recent credit card used for bond purchases on the account. Date of last 3 most recent purchases. Transaction IDs for those purchases. Billing address. Exact date of account creation. AND THEIR ONLY RESPONSE WAS "PASSWORD RESET DENIED". FROM AN AUTOMATED EMAIL. The mod working the case couldn't even personally reply. For me, this speaks loudly about the moderator team "helping" this community. I ask myself if they even care? If anyone has any suggestions for my friend, they would be greatly appreciated. If a mod reads this and feels like I have gotten the wrong impression, please try to change my mind. Because frankly, this is not okay. Thank you for your time.

26-Jul-2023 16:37:35

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