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Account locked.

Quick find code: 408-409-414-66287384

Nlzlwo

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Hey,

They locked my pure account. I tried to recover it but they denied.
The big problem is, the email registred on the account has been removed few years ago when i changed internet provider..

Is there a way in the support to ask for ip checks? If they check the ip on that account they can see i'm the only one who logged in on that account.
In support they ask when i made that account, but i really can't remember when.. I put as much info as i got, but they still denied it..

Can any help me please?

18-Sep-2023 08:19:06

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Nlzlwo

We can help with some tips to help you source or remember the information you need but we can't do more than that.

How quickly is the deny reply arriving after you submit your recovery?
If we know the answer to this, it tells us how far into the recovery you are getting stuck.

Jagex sometimes do an ip check during recovery, but you have to have shown a fairly strong claim already.

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18-Sep-2023 08:27:41

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