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Quick find code: 408-409-404-66292739
There is one thing for certain.
Your hijacker has access to your email.
You need to secure your email right away.
Start by changing its password.
Did you have a 2-step verification set up on your email?
If not, you need to set one up.
Also, check in your email settings as I suspect the hijacker has tweaked the settings to make sure you don't receive any emails from Jagex.
A recovery is replied to within 24 hours - always!
If you have not received any replies it means the hijacker has made some changes in your email settings.
If the hijacker has access to your email, it is simple for them to delete the password reset/password change/email change confirmation emails.
If the hijacker changed the registered email, they would be getting notifications that you are trying to recover the account.
Secure your email and try account recovery again.
If you still don't get a reply, submit a different email to be the new registered email.
The really important information is the information asked for in the boxes on the form.
The 100 character free text box is less important.
Your hijacker has access to your email.
You need to secure your email right away.
Start by changing its password.
Did you have a 2-step verification set up on your email?
If not, you need to set one up.
Also, check in your email settings as I suspect the hijacker has tweaked the settings to make sure you don't receive any emails from Jagex.
A recovery is replied to within 24 hours - always!
If you have not received any replies it means the hijacker has made some changes in your email settings.
If the hijacker has access to your email, it is simple for them to delete the password reset/password change/email change confirmation emails.
If the hijacker changed the registered email, they would be getting notifications that you are trying to recover the account.
Secure your email and try account recovery again.
If you still don't get a reply, submit a different email to be the new registered email.
The really important information is the information asked for in the boxes on the form.
The 100 character free text box is less important.
Forum Community Helper -
Information about Moderators and Community Helpers
07-Jan-2024 10:36:49
Did you follow this instruction from my first reply?
Original message details are unavailable.
When you recover access to the account you MUST check this:
Go into account management and look in the 'Linked Accounts' tab.
Unlink any accounts you see linked (including your own). Click on 'Manage Steam' to check for a linked Steam account. Either your hijacker has either set up a linked account giving them backdoor entry or else they have malware installed on your computer.
The most likely explanation is a linked account.
Recovery questions cannot be changed. And, it is extremely unlikely the hijacker regained access through the recovery system.
If they have a linked account, they can get straight in without your new password.
Did YOU need to recover your account or did you just use your email to do a password reset?
Are you only unable to log in because it is already logged in?
Or, has the password been changed? <- if this has happened, the hijacker still has access to your email.
If you still have access to the registered email, do another password reset then, the minute you have control again, upgrade your account into a Jagex Account.
Upgrading it into a Jagex Account will reset the login to a brand new one (set by you).
Sorry, you will lose the old username login but you need to take strong steps to secure your precious account.
Instructions: Upgrade your RuneScape character to Jagex account
If the password has been changed by the hijacker, you need to do a thorough scan of your computer for malware.
Original message details are unavailable.
When you recover access to the account you MUST check this:
Go into account management and look in the 'Linked Accounts' tab.
Unlink any accounts you see linked (including your own). Click on 'Manage Steam' to check for a linked Steam account. Either your hijacker has either set up a linked account giving them backdoor entry or else they have malware installed on your computer.
The most likely explanation is a linked account.
Recovery questions cannot be changed. And, it is extremely unlikely the hijacker regained access through the recovery system.
If they have a linked account, they can get straight in without your new password.
Did YOU need to recover your account or did you just use your email to do a password reset?
Are you only unable to log in because it is already logged in?
Or, has the password been changed? <- if this has happened, the hijacker still has access to your email.
If you still have access to the registered email, do another password reset then, the minute you have control again, upgrade your account into a Jagex Account.
Upgrading it into a Jagex Account will reset the login to a brand new one (set by you).
Sorry, you will lose the old username login but you need to take strong steps to secure your precious account.
Instructions: Upgrade your RuneScape character to Jagex account
If the password has been changed by the hijacker, you need to do a thorough scan of your computer for malware.
Forum Community Helper -
Information about Moderators and Community Helpers
09-Jan-2024 10:48:06
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