forums.rs

Forums

Account login help

Quick find code: 408-409-341-66291585

ChibakuTensi

ChibakuTensi

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
With the new Jagex update requiring everyone to have a Jagex account to sign in it's unfortunately been troubling for me

I no longer have access to the original email account that was made with the account aka the username to log in which has made it impossible for me to gain access to it since it sends a email code to that email to go forward with creating the account.


That email has been hacked and lost years ago. I do have access to the "contact" email but that doesn't help because it wants me to use the original email that was made with it. Are there any solutions for this?

08-Dec-2023 17:24:14

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, ChibakuTensi.

First of all, did you upgrade to a Jagex Account ? If you did, then, you *must* utilize the Jagex Launcher to play RuneScape or Old School RuneScape. If you have NOT upgraded your account to a Jagex Account , then, at the moment, you are NOT required to use the Jagex Launcher to play. Now, if you have already upgraded to a Jagex Account, then, the only way to play is to use the Jagex Launcher. As of November 7th, 2023, it's mandatory to use a Jagex Account in order to use the Jagex Launcher .

All in all, if you do not have a Jagex account, you may download each RuneScape client separately if you wish to play:

RuneScape 3 Client

https://oldschool.runescape.com/download?force_test=control [
OSRS Client
]

Eventually, though, Jagex's plan is to have everyone upgrade to a Jagex Account for the best security settings possible. As of right now, we do not know when that will be, but the time will come :) .

08-Dec-2023 17:34:55

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
I said the above because the recovery system for Jagex Accounts is different than that of non-Jagex Accounts. For Jagex Accounts, you must follow the instructions below:

https://help.jagex.com/hc/en-gb/articles/13495559329937-Jagex-account-recovery


For non-Jagex Accounts, i.e., any prior account, you must follow the instructions below to try to recover them:

Reset password

Please let us know. Thanks :) .

08-Dec-2023 17:40:34

Quick find code: 408-409-341-66291585 Back to Top