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Account info leaked, Banned.

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Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
The only times I've seen something like this was when a community helper reached support staff to add a note on an account's recovery details, maybe one of the helpers knows more on this

Changing your recovery details to arbitrary text would not make sense but making the "known by the hijacker" info invalid might be if a community helper is able to flag this for a review Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

02-Aug-2022 17:14:30 - Last edited on 02-Aug-2022 17:15:50 by Corder

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Thank you for the confirmation. I have flagged the P D W Z account and this thread for a JMod to check what happened in regard to your concerns about recovery of the account.

If a hijacker knows enough to recover an account, they tend to keep using the information they have - to the point where the account becomes unplayable. :(

If an account is being contested, the only thing JMods can do is remove hijacker added information e.g. passwords, emails, payment information.
But, other than that, they cannot change the rest of the information e.g. creation date, creation ISP, creation location etc.
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03-Aug-2022 04:15:53

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
P D W Z
, a JMod has checked your account and has confirmed that your account has not been getting stolen via recovery.
Instead all the intrusions have come from someone who has access to your email.

You must secure your email or maybe set a new registered email to your account.
There is no need to alter any account history information as you are the only person who knows it.
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15-Aug-2022 13:25:53

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
Headbansoon said :
Hey guys , i have a question for the community. My account info was leaked
and hacked. Shortly after my account was banned for macroing. Luckily the mods decided I had enough proof to show them it wasnt me. The account was hacked by recovery meaning the hacker had the info needed to hack the account and probably could re hack it back. What can i do to further secure the account. Im afraid the hacker might hack it back and get it banned all over again.
Is there a way to get into contact with jagex to change all info so the hacker can not recover it back? Please help me. Malua said :
P D W Z
, a JMod has checked your account and has confirmed that your account has not been getting stolen via recovery.
Instead all the intrusions have come from someone who has access to your email.

You must secure your email or maybe set a new registered email to your account.
There is no need to alter any account history information as you are the only person who knows it. There is no 'hacker/hijacker' ...
Based upon that info I would say your account was shared and there's nothing else you can do about it as there are too many obstacles to take to secure your account, obstacles you only can take which can be found here -> ... Security tips ... <- (link) in '
Jagex's Support Centre
'.

25-May-2023 20:28:09

Headbansoon

Headbansoon

Posts: 62 Iron Posts by user Forum Profile RuneMetrics Profile
Well i know my info has been leaked. In fact i am talking to the guy who has all the info as we speak that's what re sparked this thread. What am i supposed to do ? just go back and forth with the guy recovering it back? After he takes the account back? In an endless loop?

02-Jun-2023 22:49:09

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