forums.rs

Forums

Issue w ban appeal procedure Thread is locked

Quick find code: 408-409-296-66278759

Southeaster
Nov Member 2014

Southeaster

Posts: 15,326 Opal Posts by user Forum Profile RuneMetrics Profile
Before I begin, I would like to make it very clear that this is not a ban appeal. I will not be providing the ingame name of the account involved for this reason.

I would like to inquire about the procedure used by Jagex when reviewing appeals on macroing (major) offences. Recently, my IRL friend discovered that her account had been hacked and banned for macroing in OSRS. The ban took place in January but she only found out a week ago.

When she appealed her ban, claiming that she did not play OSRS, only RS3, and that she had been hijacked, the appeal was denied.

I am well aware that an appeal being denied means that Jagex did not find any evidence that the account was hijacked while it was engaged in botting. But my IRL friend has never played OSRS before. She has only ever played RS3.

Is it possible that Jagex does not review the account’s records for RS3 for when reviewing an appeal for botting in OSRS, and vice versa? Therefore, there are no OSRS records to compare with when checking the IP and other details of the account, hence no evidence of hijacking can be found. Runescape Forumers Discord Server

21-Apr-2023 14:22:32

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Your question can really only be answered by a JMod but it is very unlikely you will get a JMod reply here.

I am not a JMod and can only give my opinion based on JMod comments I have seen over the past twelve years:
JMods check access to the account during the time of the offence. The access is not exclusively OSRS access or RS3 access, it is all the access.

Sometimes, it is clear that the access has been unauthorised e.g. from another country/different time zone to usual etc.

However, there is also the possibility of collusion.
In collusion, the account owner might co-operate with a hijacker through inactivity e.g. not changing their password, not having Authenticator set up.

If the appeal was denied, it means that a clear case of unauthorised access was not detected and Jagex suspect that, either the account owner committed the offence themself or else colluded with another player to allow the account to be used, hoping to be able to claim "it wasn't me, it was a hijacker" if an offence is detected.

The questions I would ask are, did your friend take any steps to secure their account after she discovered it had been banned? These steps need to be taken before an appeal is submitted.
Has she changed the password? Did the account have an Authenticator set? Did the account have a Bank PIN set? Has she demonstrated a committment to securing the account both before the hijack/ban and since?
There must have been sufficient doubt about the activity to cause the ban appeal to be denied.
Forum Community Helper -
Information about Moderators and Community Helpers

22-Apr-2023 00:56:28

Southeaster
Nov Member 2014

Southeaster

Posts: 15,326 Opal Posts by user Forum Profile RuneMetrics Profile
Malua said :
The questions I would ask are, did your friend take any steps to secure their account after she discovered it had been banned? These steps need to be taken before an appeal is submitted.
Has she changed the password? Did the account have an Authenticator set? Did the account have a Bank PIN set? Has she demonstrated a committment to securing the account both before the hijack/ban and since?
There must have been sufficient doubt about the activity to cause the ban appeal to be denied.
I hadn't known about collusion. Thanks for telling me about this.

She had a bank PIN, but no Authenticator. And when she discovered that she had been banned, her first impulse was to appeal her ban without changing any of her account settings. Besides, what would be the point of changing the password on an account which cannot be played anyway?

I'm presuming that it's more likely that Jagex denied the appeal based on the suspicion of collusion, as opposed to whether the account was hijacked or not.

Edit to add: It's also not immediately apparent, or common knowledge, that players need to add 2FA and change their password before they appeal their ban, and not after. Runescape Forumers Discord Server

22-Apr-2023 02:33:10 - Last edited on 22-Apr-2023 02:36:53 by Southeaster

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
2FA cannot be set on a banned account. It needs to have already been set previously.
The 2FA might have prevented the hijacker from getting into the account, saving it from the ban.
If the account already had 2FA set but was still accessed, Jagex can look at how the hijacker managed to get past it and it adds more proof to the owner being able to claim innocence in the appeal.

Changing the password on a banned account can be done and should be done in a situation like your friend found the account.

Authenticator has been available to use with RuneScape accounts since 2014. It is still a players choice whether or not to use Auth but, eventually, Jagex will make Auth use mandatory.

Your friend may get the chance to submit a second appeal in a few years time. Old macro bans are treated more leniently than new ones. She should check the 'Account Status' tab once a year to see if a new appeal chance appears.
Forum Community Helper -
Information about Moderators and Community Helpers

22-Apr-2023 03:25:19

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
There are no issues with appeal procedures.

Telling the truth, admitting what really happened, giving the same clear picture Jagex/JMods are being able to filter from said evidence might bring you faster/closer to a satifying future solution rather than making up stories or portraying mind boggling pictures of something in hopes that Jagex/JMods might fell for it.

Appeal an offence ... <- (link) is the only page (Account status) that might help your 'friend' in the future, if your 'friend' comes forward with the truth.

22-Apr-2023 12:49:44

Southeaster
Nov Member 2014

Southeaster

Posts: 15,326 Opal Posts by user Forum Profile RuneMetrics Profile
Malua said :
2FA cannot be set on a banned account. It needs to have already been set previously.
The 2FA might have prevented the hijacker from getting into the account, saving it from the ban.
If the account already had 2FA set but was still accessed, Jagex can look at how the hijacker managed to get past it and it adds more proof to the owner being able to claim innocence in the appeal.

Changing the password on a banned account can be done and should be done in a situation like your friend found the account.

Authenticator has been available to use with RuneScape accounts since 2014. It is still a players choice whether or not to use Auth but, eventually, Jagex will make Auth use mandatory.

Your friend may get the chance to submit a second appeal in a few years time. Old macro bans are treated more leniently than new ones. She should check the 'Account Status' tab once a year to see if a new appeal chance appears.
Thanks for the advice, Malua.

I have one more question: Do you have any advice for what my friend should say in her appeal, should it become available again? I'll be asking her to change her password beforehand, and in her appeal, promise to set up Authenticator in future. Any other things? Runescape Forumers Discord Server

22-Apr-2023 14:06:09 - Last edited on 22-Apr-2023 15:17:39 by Southeaster

M3znuz 2k13

M3znuz 2k13

Posts: 12 Bronze Posts by user Forum Profile RuneMetrics Profile
Dear Runescape,

I have appealed a ban which has been denied, of an old runescape account from 2020.

The account that was banned has been hacked & used for macroing, in my defence I have the proof required and more information regarding my previous account.

I have no used macroing in my life. I have always abided by the rules of runescape.

I am deeply offended that an appeal only took place once. I feel that this should be discussed further and hope you could reconsider after hearing the story from my side.

If an email can be provided, it would be deeply helpful so I can forward proof.

Regards & Thanks

11-May-2023 12:10:51 - Last edited on 11-May-2023 12:14:08 by M3znuz 2k13

Ms Toxicity
Jul
fmod Member
2004

Ms Toxicity

Forum Moderator Posts: 78,487 Emerald Posts by user Forum Profile RuneMetrics Profile
I appreciate that you were seeking assistance with an existing thread, M3znuz 2k13, but responding to another's thread, with the aim of obtaining help, is not encouraged. So that players can receive the advice that they seek, it is best that they create their own threads. For this reason, this thread is now closed.

On to your dilemma, I recommend that you read the Macroing & RWT bans [Info] sticky thread, as well as the Appeal an offence page of the Support Centre. If you have lodged an appeal and it has been denied, then I am afraid that no further action may be taken either to investigate or reverse the sanction.
•
Forum Help
•

11-May-2023 12:55:14 - Last edited on 11-May-2023 12:55:50 by Ms Toxicity

Quick find code: 408-409-296-66278759 Back to Top