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Husband cant access his accoun

Quick find code: 408-409-294-66283749

Aug 2008

Spriteling

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile

After getting a new phone the authenticator does not work. He has followed the steps to get into his account and requested an email with a link to be able to cancel the authenticator and has done this several times but has not received an email. He is a 20 year player and is getting mad about the fact you can't contact jagex and speak to someone about the issue. We hag issues buying our premier passes back in January and it took way to long to get that straightened out. Is there a way to contact someone in person with jagex

19-Jul-2023 03:37:00

Pinguicula

Posts: 10,433 Opal Posts by user Forum Profile RuneMetrics Profile

There is no way to call Jagex for support. Though, depending on the issue, one might be able to open a support ticket.

For not receiving emails see the Not Receiving Emails support article.

It seems that some email providers filter out Jagex's support emails. In other words, Jagex sends out the emails but they don't even get in to your Spam folder. Gmail seems to have the best reputation for delivering Jagex's emails.

If your husband can't get Jagex's support emails delivered to his email account, which will prevent him from disabling the authenticator, he may have to do a full recovery of his account.

19-Jul-2023 05:18:03 - Last edited on 19-Jul-2023 05:23:13 by Pinguicula

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