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locked out of my 15 yr main

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RSrockstar
Mar Member 2024

RSrockstar

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
ive lost access to my phone and email associated with my account thisnew jagex account crap makes it impossible to reach someone to help me recover it, My account Icrazee is my main account if i dont get it back im quitting runescape and boycotting the game indefinitely. i created this account here through bonds i bought with that account, Jagex has really made it hard to connect with someone about important issues and should be incredibly ashamed here. Freakin have had it trying to connect with someone to resolve this issue, Didnt have this problem before this jagex launcher garbage. Someone help please

24-Jan-2024 22:36:39

Ms Toxicity
Jul
fmod Member
2004

Ms Toxicity

Forum Moderator Posts: 78,487 Emerald Posts by user Forum Profile RuneMetrics Profile
Have you checked out this page of the Support Centre?

https://help.jagex.com/hc/en-gb/categories/4403516390801

Edit: Not sure if the forums will be open for posting when you read this, Freshfighta. Someone may reply here.

If not, I recommend that you check out the
#account-help in the RuneScape Discord.
•
Forum Help
•

24-Jan-2024 23:21:52 - Last edited on 25-Jan-2024 00:25:32 by Ms Toxicity

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Recover your 'Legacy account' and follow said link below ...
Reset password ... <- (link) at '
Jagex's Support Centre
' for more information about your 'Legacy account' and how to proceed.

Having successfully done that please change your 'RuneScape character' to a '
Jagex Account
' so follow this link under ...

Upgrade your RuneScape character to Jagex Account ... <- (link) at '
Jagex's Support Centre
'.

*fixed*

25-Jan-2024 08:57:44 - Last edited on 25-Jan-2024 09:42:56 by 2_Tron

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