I got banned for using a Macro despite not using a macro or anything related.
Appealed it and one painful week later they denied the appeal. Their boilerplate twitter responses frequently note they will not re-review appeals that are denied just to shut you down but I can categorically state I didn't cheat in any way nor do anything to deserve a ban. I was also not hacked, I had 2FA and a unique password. It was an Iron account so it's kinda messed up to think an iron would even have incentive to cheat. I was enjoying the game legitimately, and did nothing to rub the community the wrong way either.
Does anyone know what I can do? I have tried reaching out like 40 times on twitter and had generic responses at best. It was a member account. I'm pretty sure my vpn put me on a server which flagged Jagex because it's IP was likely shared by someone legitimately banned for botting.
Their "evidence" is this (i'm writing in my own words but changing none of the context/how it reads to conform to community guidelines):
"You're banned for macroing. We reviewed your details closely and our detection system has seen you used an illegal 3rd party software against the rules and TOS. Our team has reviewed the evidence and confirm you are using illegal bot software.
Please re-read the rules if you want to make a new account"
Appealing the ban meant I had to somehow disprove the "evidence" above? I just told them I didnt use any such software/code etc and unfortunately didnt think of the vpn thing til later, not that it should matter - they are professionals and should know this could flag false positives. No shocker the appeal was denied, it's like the spagetti monster argument.
I only had 3 applications running. discord, firefox and runelite. I think they denied my appeal since they would only be able to do so on the proviso they admit to lying per above. Should have known it was a dead end. Seems to be happening frequently lately. Please help
RSN Jipopotomaid
Appealed it and one painful week later they denied the appeal. Their boilerplate twitter responses frequently note they will not re-review appeals that are denied just to shut you down but I can categorically state I didn't cheat in any way nor do anything to deserve a ban. I was also not hacked, I had 2FA and a unique password. It was an Iron account so it's kinda messed up to think an iron would even have incentive to cheat. I was enjoying the game legitimately, and did nothing to rub the community the wrong way either.
Does anyone know what I can do? I have tried reaching out like 40 times on twitter and had generic responses at best. It was a member account. I'm pretty sure my vpn put me on a server which flagged Jagex because it's IP was likely shared by someone legitimately banned for botting.
Their "evidence" is this (i'm writing in my own words but changing none of the context/how it reads to conform to community guidelines):
"You're banned for macroing. We reviewed your details closely and our detection system has seen you used an illegal 3rd party software against the rules and TOS. Our team has reviewed the evidence and confirm you are using illegal bot software.
Please re-read the rules if you want to make a new account"
Appealing the ban meant I had to somehow disprove the "evidence" above? I just told them I didnt use any such software/code etc and unfortunately didnt think of the vpn thing til later, not that it should matter - they are professionals and should know this could flag false positives. No shocker the appeal was denied, it's like the spagetti monster argument.
I only had 3 applications running. discord, firefox and runelite. I think they denied my appeal since they would only be able to do so on the proviso they admit to lying per above. Should have known it was a dead end. Seems to be happening frequently lately. Please help
RSN Jipopotomaid
01-Feb-2023 18:28:21
