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Item Restoration

Quick find code: 408-409-226-66285771

Holy Halo

Posts: 1,052 Mithril Posts by user Forum Profile RuneMetrics Profile

Hi there,

I started the process for an item restoration support ticket on the 3rd August.

I returned to the game after being playing sporadic month to month to find that a number of items were missing from my character.

These were:

Cinderbanes
Augmented Ascension X Bows (Both)
Pernix armour
Christmas Tree Hat

I received a response one day later confirming my request was being looked into and I would receive a response in 5 days.

I am still awaiting a response nearly 3 weeks later.

I have sent followed up e-mails to no avail.

It was odd to log in and find that my bank still held some expensive items.

Any help or follow up would be grand.

Many Thanks


*Also, on a side note - Somehow I got a ban on OSRS on a date that shows an offence on the 25h April but a ban expiring on the 24th - I don't play OSRS, it's garbage but I have no idea how an offence was committed after the ban came into effect.* No biggy though. Just a random bit of RS sillyness that we all have to put up with from time to time.

23-Aug-2023 23:36:07 - Last edited on 23-Aug-2023 23:37:09 by Holy Halo

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Holy Halo

Have you done a security review? The Security tips support page has instructions.

It may be best to upgrade your account into a Jagex Account as they are much more secure than the old RuneScape accounts.
Instructions: Upgrade your RuneScape character to Jagex account
Information: Jagex Accounts FAQ

It does sound like your account was being used by a hijacker.
Jagex don't normally replace items stolen by hijackers but you would still get a response to your Lost Item claim to say so. You are checking the 'Messages' tab?

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24-Aug-2023 04:39:36

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