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Completely unable to reset alt

Quick find code: 408-409-173-66283378

Nushila

Nushila

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
So i've been working on an alt account to be a low level pure / skiller while I've been doing stuff like running barrows or doing my own thing and today I'm not able to login to it AND trying to get a recovery email sent to me to reset it *does not* get sent to me.

Did something happen to it?

IGN: Yuimura.

They are/were combat 33.

11-Jul-2023 10:34:31

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Nushila


So, you are getting an error message at login and you have tried the Reset password support page instructions.
You should be following the instructions under "If you don't have access to your account" .

You could also try the troubleshooting on the Not receiving emails support page.

If the troubleshooting doesn't help and if you were only playing your account yesterday (or very recently) but today your password isn't working, you have to assume a hijacker has taken over the account and they also have access to your email .
They have either fiddled with your email settings to block Jagex emails or they have changed the registered email of the account to something different.

So, start by securing your email.
Change its password right away and set up a 2-step verification on it.

Then move to recovering your RuneScape account.
If the password reset email doesn't arrive, you need to click the 'contact Jagex Support' hyperlink to get taken into the recovery system.
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11-Jul-2023 12:08:18

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