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Not receiving emails

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Mr Versenkt

Mr Versenkt

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I am having issues with emails and I would like to believe it is a simple technical mistake and not something more nefarious. I recently came back to an account that had gotten banned, I successfully got the ban quashed because the account was hijacked, (up to this point I was receiving emails from Jagex for the account AHK Maulin) However immediately after getting the ban quashed I was asked to recover the account, I put in the requisite information and it said an email has been sent. However, no email has been sent and I know this email works with Jagex because I previously had another account associated with this email. This account is something I am very proud of and would like to get it back, especially since i successfully got the ban quashed proving I did no wrong. Please just send the email to the address registered. I know it works as i had gotten account updates on the email prior to the ban getting quashed literally same day.

If you can get a Jmod to help with this that would be great

Cheers,

Mr. Versenkt

Again the account is an OSRS account with the name AHK Maulin

16-Apr-2023 15:40:57

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Mr Versenkt


Once you identify the account and get taken to the recovery form, the first two boxes on the form ask you to enter an email Jagex can contact you on. Enter it in the first box then re-type the email in the second box.

You have to make sure you are entering an email you have access to in those two boxes.
Do not enter the email that was previously registered with the account as Jagex suspect it is compromised .
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17-Apr-2023 10:49:27

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