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"75 keys doubled" if purchased

Quick find code: 366-367-82-66084924

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Xavathos
Nov Member 2016

Xavathos

Posts: 718 Steel Posts by user Forum Profile RuneMetrics Profile
I've already sent Support a detailed message with the issue. We'll have to wait and see what they say.

If you haven't used the keys yet, an alternative is to request a refund. Personally, I don't want that though, I'd like them to make good on their promise. Be the change you would like to see in the world.

22-Feb-2019 09:01:53

fwbs
Oct Member 2023

fwbs

Posts: 165 Iron Posts by user Forum Profile RuneMetrics Profile
This is a user error. When I clicked the promotion it took me to the key package page and if you read carefully under 75 keys there is also a 150 key package that isn’t usually there priced at the same price as the 75 key package.. 75 x2 = 150. That was the package you was supposed to click on, instead it looks as though people are buying the 75 package and just expecting 75 more keys to be added after purchase. Hope this cleared up any confusion.

22-Feb-2019 11:06:04

Eterni_Tea

Eterni_Tea

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
So I had the same thing happen. Are you trying to say that everyone is lying about not seeing the promotional offer at the bottom? As I can confirm the only thing I personally saw, as well as a fair number of others, was an offer for the 450 keys and umbral chest.

That being said, I've contacted Customer Support through the link the FMod put up and still have yet to hear back on this.

22-Feb-2019 14:04:40

Xavathos
Nov Member 2016

Xavathos

Posts: 718 Steel Posts by user Forum Profile RuneMetrics Profile
Eterni_Tea said :
So I had the same thing happen. Are you trying to say that everyone is lying about not seeing the promotional offer at the bottom? As I can confirm the only thing I personally saw, as well as a fair number of others, was an offer for the 450 keys and umbral chest.

That being said, I've contacted Customer Support through the link the FMod put up and still have yet to hear back on this.

Don't worry, you're not blind. I even have screenshots to prove it. It's not your fault. Be the change you would like to see in the world.

22-Feb-2019 14:16:13

ELITE STACK
Mar Member 2014

ELITE STACK

Posts: 8,082 Rune Posts by user Forum Profile RuneMetrics Profile
Xavathos said :
I've already sent Support a detailed message with the issue. We'll have to wait and see what they say.

If you haven't used the keys yet, an alternative is to request a refund. Personally, I don't want that though, I'd like them to make good on their promise.


They don't do refunds. At best they will give you the offer you were looking for and it will likely not happen for everyone. I need my blue charms back.

22-Feb-2019 14:48:56

Xavathos
Nov Member 2016

Xavathos

Posts: 718 Steel Posts by user Forum Profile RuneMetrics Profile
ELITE STACK said :
Xavathos said :
I've already sent Support a detailed message with the issue. We'll have to wait and see what they say.

If you haven't used the keys yet, an alternative is to request a refund. Personally, I don't want that though, I'd like them to make good on their promise.


They don't do refunds. At best they will give you the offer you were looking for and it will likely not happen for everyone.

Actually, there's literally on the website that you can request a refund for any keys you haven't used, with a button to send the request to Jagex. So unless that's a lie, they do offer refunds. Be the change you would like to see in the world.

22-Feb-2019 15:11:59

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