there are now quite a few of us with the exact same issue, I think Jagex needs to address this issue and compensate us appropriately, 500 extra keys for our troubles (it really is no cost to them to give us 5,000,000 keys, really) and they need a better way of contacting them to deal with purchases.
I am more than willing to bet that there are players on here that have some means to get phone numbers to people in Jagex so we can talk to them directly, maybe they should post those numbers on https://runescape.wiki or other such sites for our use
21-Feb-2019 22:51:43