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promo 75 keys

Quick find code: 366-367-396-66084867

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Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,605 Emerald Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Thank you both for reporting this to us; I am sorry to hear this, and while I will also share your reports with the team, I recommend to use this support article here: https://support.runescape.com/hc/en-gb/articles/206793599 , where you will find a "Contact Us" button at the end to directly get the support team to help you.

This article is about common issues with your credit card but the contact button can be used as long as you provide as much information as possible in the "other information" space.

I hope this helps and I am moving this thread to the "Community Led Payment Support" in the meantime as well.
~Tren

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Account issues? ---> See Account Help

22-Feb-2019 01:35:50

fwbs
Oct Member 2023

fwbs

Posts: 165 Iron Posts by user Forum Profile RuneMetrics Profile
You can’t all be serious? It was a ‘PROMOTIONAL’ package? Why on earth would you click on the 75 key bundle when underneath the 75 key bundle was the 150 one time offer key bundle. Basic maths 75 x2 = 150. If you’d of all actually taken your time to read the option rather than just straight buy a package that has no mention of a promotion next to it? It couldn’t of been any clearer on the purchase page. The 150 promotional key deal was highlighted in GOLD just in case it didn’t stand out enough for any of you. But I see how misguiding it could be. Jagex played yall good on this one.

22-Feb-2019 11:13:08

fwbs
Oct Member 2023

fwbs

Posts: 165 Iron Posts by user Forum Profile RuneMetrics Profile
You can’t all be serious? It was a ‘PROMOTIONAL’ package? Why on earth would you click on the 75 key bundle when underneath the 75 key bundle was the 150 one time offer key bundle. Basic maths 75 x2 = 150. If you’d of all actually taken your time to read the option rather than just straight buy a package that has no mention of a promotion next to it? It couldn’t of been any clearer on the purchase page. The 150 promotional key deal was highlighted in GOLD just in case it didn’t stand out enough for any of you. But I see how misguiding it could be. Jagex played yall good on this one.

22-Feb-2019 11:13:10

fwbs
Oct Member 2023

fwbs

Posts: 165 Iron Posts by user Forum Profile RuneMetrics Profile
In Jagex eyes you’ve decided not to purchase the promotional 75 x2 deal and just gone ahead and bought a standard 75 keys pack. 100% your not getting any form of refund so I’d go ahead and spend your money’s worth of keys. All purchases are final no matter the circumstance with Jagex. Especially when they lay traps like this and yall just run right into it.

22-Feb-2019 11:16:10

Xavathos
Nov Member 2016

Xavathos

Posts: 718 Steel Posts by user Forum Profile RuneMetrics Profile
Araxxorus, you're straight up wrong. Perhaps it has changed since most of us have done it, but I can PROVE (I have screenshots of everything) that there was NO option for anything exclusive underneath at the time of purchase for me, and most likely everyone else in these threads.

As this "mistake", let's call it that for now, is quite high profile, it wouldn't surprise me if they have put the option underneath now as a band-aid fix until they can address everyone that has missed their keys. Be the change you would like to see in the world.

22-Feb-2019 13:55:03 - Last edited on 22-Feb-2019 13:56:25 by Xavathos

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