RuneScape Forum Archive | Confirming Email

Randox

Posts: 4,929 Adamant Posts by user Forum Profile RuneMetrics Profile

I just wanted to make sure I didn't miss (or forget) a memo at some point and confirm that [email protected] is still the email address we are supposed to be using (it's been a while since we talked

).

I also noticed that a couple of the email addresses had been discontinued ([email protected] and [email protected]), and was wondering (while I am here) if the [email protected] email is still in operation?

20-Aug-2014 21:27:11

Matonym

Posts: 572 Steel Posts by user Forum Profile RuneMetrics Profile

I am already aware of a couple of players who in the past days tried to reach account support via mail. They failed to do so, because of the discontinued mailboxes.

Is there currently any active mailbox for account help?

Also, I would like to share I was told that "[email protected]" mentioned on services.runescape.com/m=rswiki/en/Account_Help is not supported any longer.
May I ask you to reach the Mods responsible for Support pages and ask them to update it?
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23-Aug-2014 12:41:00 - Last edited on 23-Aug-2014 12:42:39 by Matonym

Jan

2011

Das Wanderer

Posts: 5,208 Rune Posts by user Forum Profile RuneMetrics Profile

Heh, I was ironically about to ask the same thing.

I sent an email about 2 weeks ago and I've not had a response.

What's the estimated response times on an email? and the original question is [email protected] the right email to use? Lead Developer on the fansite RuneHints (@runehints)
RF 2011 & 2014 & 2015 Attendee

23-Aug-2014 14:25:41

Randox

Posts: 4,929 Adamant Posts by user Forum Profile RuneMetrics Profile

The ones I mentioned as being discontinued in my OP are replaced by support tickets. I had assumed the response time on email was something like 3 business days, which is why I made this. I suppose it's also quite possible that Mod Infinity is taking some vacation this summer and is simply not around.

23-Aug-2014 17:07:20

Aug

2006

Mexk

Forum Moderator Posts: 19,606 Opal Posts by user Forum Profile RuneMetrics Profile

The [email protected] is still working, and so is the [email protected]. They removed the account- and billing ones and encourage people to use the aforementioned ticking system instead. There's a thread about that somewhere, but I can't seem to find it. Account stuff also goes through Twitter using @JagexSupport (9AM-9PM) these days

.

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Mexk

•.,¸

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24-Aug-2014 01:11:01

helerskeler

Posts: 13,496 Opal Posts by user Forum Profile RuneMetrics Profile

I've sent a few emails too, no responses. I'm not sure what has happened to be honest.

24-Aug-2014 04:37:24

Mod Matthe

Jagex Moderator Forum Profile Posts by user

fansites@ is still a valid address yes - I note that there is an eamil from you Randox, but that it is a very complicated issue which we have already addressed several times on the forums. It will be answering it in detail that will take the time.

The summation is that while it is possible to use AHK's legally there are functions that can be used that clearly breach the rules - and where people constantly attempt to find wiggle room. We are looking at a response directly to your email but a number of statements have been made on the forums concerning it already in the last 12 months and all that has happened is some players continue to attempt to find space within the statement to use those functions in ways they know are unacceptable in truth.

26-Aug-2014 14:54:02

Randox

Posts: 4,929 Adamant Posts by user Forum Profile RuneMetrics Profile

Thanks for the response Mod Matthe. I do realise I asked what must be a frustrating question on your end and I appreciate you guys taking the time to answer it for me.

27-Aug-2014 00:58:46 - Last edited on 27-Aug-2014 00:59:03 by Randox

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Confirming Email