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Cloudflare blocking access

Quick find code: 317-318-822-66265655

kit aru

kit aru

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Cloudflare is blocking access to the login server, and with the most recent Jagex laucher update, blocks access to lauching RuneLite as well.

I can not log in from Taiwan (no VPN)
I can not log in from Singapore (VPN)
I can not log in from Japan (VPN)

Why are you using CloudFlare to blanket ban entire ISPs? The largest ISP in Taiwan is just blocked by you.

To be able to play, I need to find a VPN server in the US that lets me connect.

01-Nov-2022 00:30:27

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
I have had a cloudfare issue myself recently which from my understanding was an issue with the server. Suggest you head on to this page and, if nothing works, contact them to let them know a few details including the errors you are getting. https://support.runescape.com/hc/en-gb/articles/207344375-Common-connection-solutions Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

01-Nov-2022 08:20:29

kit aru

kit aru

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Ended up speaking with technical support. They confirmed there is a problem and I just have to wait.

Their oauth2 goes via CloudFlare which is blanket banning Taiwan accessing the log in servers. Also blocking a large amount of VPNs in many countries.

Impossible to play on mobile anymore as I'd have to run a VPN non stop, and that only works until a certain amount of people connect through the same VPN then CloudFlare blocks it and I need to change VPN server.

11-Nov-2022 14:31:03

Sei Asagiri
Nov Member 2019

Sei Asagiri

Posts: 439 Silver Posts by user Forum Profile RuneMetrics Profile
I can confirm this is an issue for me and I'm in north america. I have to disable my VPN to log in to the game from any client. I can turn it back on after I log in, but if I ever log out or want to switch worlds, I have to turn it back off to log in again... It's absolutely infuriating.

27-Nov-2022 05:02:31

kit aru

kit aru

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Had to find a VPN that would let me connect so that I could post on the forums on my PC.

Issue still persists for ChungHwa Telecoms in Taiwan.

If I try to use the Jagex launcher's SSO, it will always fail. If I connect my phone to wifi in my house and click login, my account gets logged out.

I can log in fine using RuneLite client as it doesn't use the SSO portal.

I really hope that Jagex can solve this. I really want to use the Jagex client as it is so convenient. But being that you have set your CloudFlare settings to decline my ISP I cannot.

25-Feb-2023 14:34:40

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