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Hear me out - false perm bans Thread is locked

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K R 3 W Z I

K R 3 W Z I

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Before deleting this thread, dear J Mod, I ask that you give this some thought before (a) assuming I am guilty, and (b) rushing to delete this thread and silence me because I have no where else to speak. I cannot get in touch with you anywhere as you have made that impossible to do so.

All that I ask is a manual investigation is performed into my main account that was wrongfully permanently banned -in game name: “Sunfaced” - without relying on botting detection software to do the same.

I have reason to believe that the last ban wave incorrectly banned many people, not just myself, incorrectly. I have seen many people post the same on Twitter lately (and sure many may be liars) but there was a huge uptick as of recent.

Not only have I ever macroed, I have never used third party software (i.e no runelite) and only use the osrs client and osrs mobile for iOS. I am an attorney IRL, so I take the rules very seriously and value my commitment to ethics.

Background: I was recently permanently banned on my account with thousands of hours invested with no history of offenses (other than the two false offenses). 1800+ total maxed 1 defense pure. 10+ year account.

Sincerely,
A very saddened RuneScape veteran formerly known as Sunfaced

02-Mar-2023 20:32:26

Mrs Ana

Mrs Ana

Posts: 9,000 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, K R 3 W Z I.

Did you appeal the ban using the Appeal an offence method? If so and the appeal was denied, unfortunately, there is nothing else that you may do for that account. If you haven't used this method, I highly recommend that you appeal the ban. If you have used it and no response has been sent back to you yet ( assuming that it's your first time appealing the ban; this method is meant to be used once and if used more than once, subsequent attempts are ignored and not responded to ), it's currently taking up to 10 days for Jagex to review the appeal. The 10-day target response time may or may not be affected by this: Delayed response times .

By the time a player sends in an appeal for a ban, they are directly asking a third person (Jagex Moderator) to review the ban. Prior to you appealing, the ban in question would have already been checked by two distinct Jagex Moderators within the first 48 hours . By the time the appeal is responded to, they are pretty confident that the outcome of the appeal -- either removing or keeping the ban in question -- is correct.

Unfortunately, you are addressing regular players here and not Jagex Moderators. Currently, the only venue to appeal such bans -- if the ban in question is actually appealable -- is by following the link above. Furthermore, as regular players here, we are incapable of deciphering if the ban in question is indeed correct or not. Only Jagex is capable of doing that.

You may read more about your specific ban by looking at the links below:

1. Macroing & RWT bans [Info] .
2. Banned Account [Info] .

02-Mar-2023 21:20:56 - Last edited on 02-Mar-2023 21:46:07 by Mrs Ana

Ranqe Trackr

Ranqe Trackr

Posts: 37 Bronze Posts by user Forum Profile RuneMetrics Profile
@Mrs Ana

1. I'm sure if he's on the forums requesting a manual investigation of his banned account probably means he already tried to appeal, and that avenue didn't work (as he suggests there is no way to get in touch with a real person otherwise).

2. You sound like a bot in hopes of earning P-MOD status...not going to lie.

I've been around for 15+ years and have had hundreds of interactions with Jagex and can confirm 100% that I was falsely banned during my tenure here as well- I have "quashed" proof on my account records showing it. I disagree with your "Jagex reviews bans by TWO Distinct Jagex Mods within 48 Hrs... because if they did, there wouldn't be "QUASHED" records of false bans on accounts. Clearly the system has flaws and False Bans are actually a thing. I won't even get into the fact that some streamers who LIVE PLAY were banned while NOT botting and how quickly their bans were quashed. So, to assume that Jagex's system doesn't make mistakes and that everyone banned 100% deserves it, please see your local streamer and player and give them the benefit of the doubt and actually listen to them.

If they wish to provide excellent customer support for their loyal customers, they should respond with a manual reply and not bot-like, like yours to talk to a person like they're actually human. People who have been here for 10+ years deserve a little more recognition than being auto banned and given a "Sorry, you've been banned for botting, we're not going to provide ANY evidence whatsoever and your appeal is denied and not going to be further accessed and given a human response of why you a 10-year+ account is banned" response from an automated system.

3. He's addressing regular players here correct, but don't you think Jagex Moderators browse the forum?

02-Mar-2023 22:23:01

Nurses
Aug Member 2023

Nurses

Posts: 470 Silver Posts by user Forum Profile RuneMetrics Profile
Ranqe Trackr said :
If they wish to provide excellent customer support for their loyal customers, they should respond with a manual reply and not bot-like, like yours to talk to a person like they're actually human. Jagex bans thousands of accounts per week, there is simply not enough time, nor is it realistic to expect the support team to manually write out replies to users for their offences. While the response is generic, it is a real person(s) reviewing the bans, appeals, and sending the messages out. Not to mention, the evidence that you're recommending Jagex share with these users would be taken advantage of, and used maliciously to give cheaters an upper-hand at avoiding being caught in the future, which would cause a lot more harm than good. While not every user is looking to beat the system, there is an unfortunate amount of those who are. Ranqe Trackr said :
He's addressing regular players here correct, but don't you think Jagex Moderators browse the forum? There are actually a number of JMods who do poke their heads into these forums, and reply as well. Although it is not something you'll see everyday, that's not saying it doesn't happen. Mod Stevew is an example of one who has been known to post in the account help section quite frequently. But asking to be unbanned on the forum is not a way to appeal.

OP should appeal through their account status tab if they haven't already as Mrs Ana has suggested, and if denied, there's nothing more that we could offer as guidance I'm afraid. Good luck :) Keep it fun, friendly, and helpful.

02-Mar-2023 23:48:26

Ranqe Trackr

Ranqe Trackr

Posts: 37 Bronze Posts by user Forum Profile RuneMetrics Profile
Nurses said :
Jagex bans thousands of accounts per week, there is simply not enough time, nor is it realistic to expect the support team to manually write out replies to users for their offences. While the response is generic, it is a real person(s) reviewing the bans, appeals, and sending the messages out. Not to mention, the evidence that you're recommending Jagex share with these users would be taken advantage of and used maliciously to give cheaters an upper-hand at avoiding being caught in the future, which would cause a lot more harm than good. While not every user is looking to beat the system, there is an unfortunate amount of those who are

They ban thousands of accounts per week yes, and some of them are legitimately playing and getting falsely banned as both I & the OP stated above. I think it's realistic to expect a support team to manually respond to players who are paying money and supporting them. Are you seriously suggesting that It's unrealistic to expect a human response from a company you're paying money to? Is that a joke? Is it the players fault that Jagex can't keep up with supporting their community? Larger MMO's that has been around for 15+ years aren't having a problem because they offer phone support, email support, live chat, in-game support, etc. Also, if the responses are generic, why should we "believe" the decision was not, considering the system also auto-detects and bans on its own?

I think everyone knows this is not the best place to ask for customer support, but when you're 100% certain that you did not commit the action accused of, and can't get a legitimate human response as to why your appeal is denied when you know for a FACT that you did not BOT. What are you supposed to do? Just give up a 15-year-old account and move on after spending thousands of both hours and dollars because Jagex won't do their due diligence?

03-Mar-2023 02:34:10 - Last edited on 03-Mar-2023 02:44:49 by Ranqe Trackr

K R 3 W Z I

K R 3 W Z I

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Mrs Ana; Nurses - what would you recommend someone doing if they were legitimately falsely banned and auto denied with their appeal? I have no choice here. If I was guilty of the crime, I wouldn’t care. But im stuck in between a rock and a hard place where somehow my account was flagged as macroing when a manual investigation would show that I was not.

I am confident a manual investigation was not performed, otherwise I wouldn’t be banned.

03-Mar-2023 02:53:10

Norne
Jan
fmod Member
2012

Norne

Forum Moderator Posts: 76,250 Emerald Posts by user Forum Profile RuneMetrics Profile
If you were mistakenly banned, I am sorry but this simply isn't the forum for this, if you haven't yet (and it sounds like you have) follow Ana's links and once done, start a new account. "When history witnesses a great change, Razgriz reveals itself... first, as a dark demon. As a demon, it uses its power to rain death upon the land, and then it dies. However, after a period of slumber, Razgriz returns, this time, as a great hero"

03-Mar-2023 04:24:20

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