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Premier Club 2018 FAQ

Quick find code: 294-295-373-65966495

Autumnshroud
Jun Member 2023

Autumnshroud

Posts: 554 Steel Posts by user Forum Profile RuneMetrics Profile
I wasn't able to purchase the Premium Membership AT ALL during the time it was available--I kept getting a "no products are applicable" message every single time I tried to buy it.

How do I contact customer support around this?

25-Mar-2018 02:38:56

Trewavas
Jun Member 2014

Trewavas

Posts: 28,499 Sapphire Posts by user Forum Profile RuneMetrics Profile
Autumnshroud said :
I wasn't able to purchase the Premium Membership AT ALL during the time it was available--I kept getting a "no products are applicable" message every single time I tried to buy it.

How do I contact customer support around this?


According to your forum badge, you have a Gold subscription.

27-Mar-2018 19:49:13

Jumanji022
Nov Member 2020

Jumanji022

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
hello , i had in my bank a Premier Club reward token and i wanted to get the pet Skypouncers , but in stead i received the paladin outfit is it possible to remove the outfit and receive the pet ... plzz help. good day.

03-Apr-2018 08:35:14

Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Jumanji022 said :
hello , i had in my bank a Premier Club reward token and i wanted to get the pet Skypouncers , but in stead i received the paladin outfit is it possible to remove the outfit and receive the pet ... plzz help. good day.


Howdy
Jumanji022
^_^

I don't think the skypouncer pet is one of the options, only the skypouncer outfit which doesn't appear to include the pet
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04-Apr-2018 00:15:38

Jumanji022
Nov Member 2020

Jumanji022

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
hello , is it possible to remove my paladin outfit and receive back my Premier Club reward token ... i wanted to get a pet and instead i received the outfit ... plzz remove my outfit and give me a Premier Club reward token. have a nice day. if u cant help plzz tell me where to send a proper message for assistance. thank you.

04-Apr-2018 16:48:57

Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Jumanji022 said :
hello , is it possible to remove my paladin outfit and receive back my Premier Club reward token ... i wanted to get a pet and instead i received the outfit ... plzz remove my outfit and give me a Premier Club reward token. have a nice day. if u cant help plzz tell me where to send a proper message for assistance. thank you.


Hi again :)

Unfortunately, I don't think you can get a refund on your token if you don't like the option that you chose :( You'll need to wait until July to get another token or get lucky with the premier club vault
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05-Apr-2018 03:13:02

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