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Character Name Clean-up

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Matera

Matera

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
Despite some of the negative commentary, I'm glad you cleaned this up. I was able to adjust my own name to rid it of unnecessary and unwanted extras. Thanks Team.

For the naysayers, if someone has not logged in for 2 years, do you really think they are using the account?

07-Sep-2014 05:54:37

riN

riN

Posts: 852 Gold Posts by user Forum Profile RuneMetrics Profile
Thanks for the update overall! Yes, this is imperfect in a few ways, but it's really nice to have better names finally freed up. You guys rock for the hard work! :)



~Rin
@_drXw_
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Trimmed
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MoA
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Dragonracer

"Don't you think true memories are a combination of fun and painful ones?"

07-Sep-2014 20:43:39

Finance
Apr Member 2012

Finance

Posts: 56,428 Emerald Posts by user Forum Profile RuneMetrics Profile
^ All you needed to do was log into the game once during the last 2 years, and your name would have been protected. That takes literally 5 minutes.

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10-Sep-2014 02:27:06

Narifia

Narifia

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I am extremely unhappy about this.

I have been playing Runescape on and off for an entire decade. I have paid for membership on several occasions. I don't have the time I used to have, because college has gotten in the way--but that doesn't mean I appreciate my name being taken from me. While I understand the need for a cleanup, you need to look deeper than whether or not a user hasn't logged in in a while . Look instead for patterns in which people have left for year or so, come back, left, come back, on and off, ESPECIALLY if they are long-time players of the game. As a customer I feel unappreciated and kicked to the curb.

I log in after a long time, after finally getting a bit of a break, just to relax and play a game that I've always loved, and I'm greeted by a message, "Sorry, your username is no longer available." As a customer who has paid for membership in the past, I am extremely unsatisfied. This is NOT how you treat long-time customers. I would have paid for membership this time around, as I was wanting to get back into training up some of my members-only skills, particularly Fletching. Now, that's not happening. I won't pay money to play under a chopped down version of my name.

You can tell me "get over it" all you want, but my name means everything to me. I created it. I didn't go look it up in a dictionary or book, or translate it from some foreign language. I put the sounds together myself and came up with a name that I felt proud to use everywhere I went. It is extremely unfair that because I've been bombarded by college and preparing for my internships and career that I've had this taken away from me.

The site has changed a lot, and I can't figure out where to send a legitimate complaint or contact someone--a real person, not a robot who sends automatic replies--who can help me sort this out. If anyone can point me in the right direction, please do so as I would greatly appreciate it.

10-Sep-2014 20:47:08 - Last edited on 10-Sep-2014 21:00:05 by Narifia

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