Alright you guys at Jag HQ really need to get it together. It's blatantly unfair, names are being sniped and some can barely access the account settings let alone change their name.
Either do it well or don't bother doing it at all.
I appreciate the thought of letting players rename themselves to something that has been long-taken, and I understand that this is the first time Jagex has done something like this...
However, I don't think you should blatantly promise something and then totally muck it up. With over a decade of experience, no one thought "Hey, maybe this name clean-up might overload something... I dunno, because EVERYONE WANTS A NEW NAME!"
Like everyone else is saying, it's almost impossible for anyone to rename at this point. I suppose that's what we all get for letting our hopes get too high.