"Your most unhappy customers are your greatest source of learning."
Bill Gates, Microsoft
"Our Policy: Rule 1 - The customer is always right! Rule 2 - If the customer is ever wrong, reread rule 1."
Stew Leonard, Stew Leonards
"This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back."
John Ilhan, Crazy John's
"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours."
Ray Kroc, McDonalds
"For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base."
John Mackey, Whole Foods
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer."
Peter Drucker, Business Guru, Author, Professor of Business
"Unless you have 100% customer satisfaction…you must improve."
Horst Schulz
"Even if you have the empathy and the passion and you address the customer's problem, you haven't really given good customer service in total. You haven't done that until you have eliminated the problem that caused her to call in the first place."
Charles Fishman, Fast Company
"To make a mistake is only human; to persist in a mistake is idiotic."
Cicero, Roman orator, politician and philosopher
better start listening to people who succeed jagex. not amateurs who run a business into the ground.
26-Dec-2012 12:07:33
