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JaGex Support.

Quick find code: 285-286-936-66281866

Oct 2023

Benched Dad

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Is it just me, or is everyone else sick and tired of getting an automated response "we'll get back to you." I'd like to begin this post by stating the actual support, and concern for the players wellbeing is astronomically atrocious. I'd like to ask, how does a gaming company operate, without their customers or "players," being the focus? Without us, there is no runescape. I'd like to begin a petition to form SOME sort of team for support. An ACTUAL SUPPORT TEAM, someone I CAN contact.

14-Jun-2023 17:17:54

Feb 2023

BrunoNutto

Posts: 3,328 Adamant Posts by user Forum Profile RuneMetrics Profile

They probably don't employ enough people in customer support. It's a common problem with companies nowadays that leads to a lot of frustration I agree.

14-Jun-2023 17:29:32

333333333

Posts: 36,620 Sapphire Posts by user Forum Profile RuneMetrics Profile

To avoid wasting time on low effort requests!

14-Jun-2023 20:26:49

NolaGrey

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile

Runescape is below industry standards in more ways than one. In other games I can get support on the phone if I need to. As far as I can tell Runescape doesn't even have paid support, just volunteers on Discord. In other games you buy a subscription and get to make 5-25 characters on that account. In Runescape you have to buy a seperate membership for each character. We are paying them to provide this game and I don't know what they do with the money, but they don't spend it providing any kind of service.

20-Jun-2023 08:21:18

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