Unfortunately, from what I've seen, Jagex very, very rarely grants ban appeals, even when the ban is absolutely unwarranted. The reason for this is simple. It takes effort to look into a ban and Jagex doesn't make money from un-banning your account. Appeals get rejected out of hand, with no investigation, more likely than not, for those reasons.
Jagex's lack of customer support is for one reason only. They don't care about you, they care about your money. I'm not trying to be harsh here, but that's the reality of it. If they ban an account that spent a lot of money, there's a statistical likelihood that its owner eventually starts over and re-purchases what was lost.
Banning accounts costs the player money. It's potentially fairly lucrative for Jagex. This is why they set up a system where you can get banned for any reason and Jagex does not have to provide reasons or evidence. If you get banned, tough luck. Just start over and hope the next account lasts longer. Jagex have always been shady and unprofessional. You cannot reach them because they don't want to be held accountable in any way, let alone be confronted with the dissatisfaction they cause. As long as these underhanded tactics make them money, they won't stop.
The only thing you can possibly do is try to keep out of their crosshairs. Or better yet, try to stay on their good side. Limit the money you spend on their games and never, ever, under any circumstance, criticize something they do. It doesn't matter how right you think you are. Jagex will take it as an excuse to slap you with a major macroing ban or something similarly unappealable. That's how they avoid most direct criticism.
25-Jun-2023 02:58:12
