Forums

Karen Is that you? Thread is locked

Quick find code: 278-279-980-66183561

furemer
Feb Member 2018

furemer

Posts: 33 Bronze Posts by user Forum Profile RuneMetrics Profile
Ok so i have had an ongoing issue? a security one someone logged into my account requested the pin be changed they have been doing this every couple days for months? they dump whatever gear i have on if i forget too drop everything in the bank? they finally even went so far as too leave me a message in the notes stating a mods name and that i was too leave my bank pin in the notes... Ok not doing that. and yes i have changed my log in , I have added the authenticator but either that doesnt work or they are log in from Jagex ie they have keys to access the account but not to change the bank pin. One of your forum mods literally called me a lair yet I have the screen shots saved off line. I wrote an angry rant since there doesn't seem t be any way to contact tech/security support directly figured they might want to look at the account and figure out whats up. Yes it get s annoying having to replace a max cloak every time i forget to dump everything before i log or if i have seizure etc. Well I keep nothing of value save mats... anyways. We ll know Jagex is too lazy return stolen/scammed items. But one would think you'd at least try to stop people jacking accounts. But your Mod made it clear thats not the case.. SO WHAT IS A KAREN TO DO... hmm well how about I come out of my retirement a direct my company too ONE no longer do business with Jagex of any kind. Two instruct them that all employees and those associated with Jagex are here by blackballed from employment or contract with our company or any of our associate companies... Now Here is the game ? you decide is this a Bluff or is it for real?

09-Oct-2020 01:51:23

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi,

I'm sorry to hear your loss of items.

Unfortunately account security is up to the user, not Jagex - they have already done their part of providing strong security measures that we can choose to apply.

By saying that this has been an ongoing issue for several months, it's easy to pinpoint the issue. The login credentials are not strong enough, and given you have secured your account with an authenticator, it means your email is not secure, as the hijacker has access to your email to disable the authenticator. See Malua's post from another thread.
Original message details are unavailable.
Hi there
olebra


Fact: your email is NOT safe!

Your hijacker has used access to your email to disable your Authenticator, then set up their own.
Removing your Auth and setting up their own delays you from being able to log back in which gives the hijacker more time on your account!

Change the password to your email right away and work to re-secure it.
Instructions: Keeping your email secure

Bank PIN:
If the hijacker also bypassed your Bank PIN I need to ask a question.
How long is it since you last logged in? more than a few days or a week?
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

09-Oct-2020 02:06:50

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,598 Emerald Posts by user Forum Profile RuneMetrics Profile
Thread closed as a duplicate.

You have already been given advice about securing your account on your thread that is still open in the Community Led Account Help Forum , as well as in the locking post on your thread in the Rants Forum .

The Community Led Account Help Forum is the place to post if you are having issues with your account security, so if you are still in need of assistance, you should continue to use your thread there.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

09-Oct-2020 03:02:01

Quick find code: 278-279-980-66183561 Back to Top