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Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Can Jagex please add a discrete warning box/news feed into the site and client.

This will help players know there are ongoing issues which might affect them.

In our organization we add the warning on top of the site design, ugly but helps ;) Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

06-Mar-2021 08:31:57

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
I like your suggestion, but I don't expect it from happening.

Jagex, for better or for worst chose to use Social Media for such notification. Which made Non-Social Media Runescapers left in the dark when it comes to critical notifications like game downtime.

I sincerely wish Jagex inform people here in RSOF, using this very site for notifications but alas they do it mostly in Social Media these days.

06-Mar-2021 09:57:29

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
That's true, they're also doing a good job there on social media.
:+1: Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

06-Mar-2021 10:33:33

Mod Lyon

Mod Lyon

Jagex Moderator Forum Profile Posts by user
Its something I've proposed in the past and hopefully something we'll be able to do in future.

Worth noting, any ongoing incidents or issues with the game or website should (and currently are) listed on our support site https://support.runescape.com/.

That should be your first port of call, as that is best placed to have the most up to date information.
Jagex Web Team

Twitter - @JagexLyon

08-Mar-2021 12:07:17

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Mod Lyon said :
Worth noting, any ongoing incidents or issues with the game or website should (and currently are) listed on our support site https://support.runescape.com/.

That should be your first port of call, as that is best placed to have the most up to date information.

Given that this is the case, the 'Support' button on the home page needs to be far more prominent, and not hidden away in a dusty corner.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

09-Mar-2021 06:08:26

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
The login error you're presented with today (if one of the few affected) is a great start - while hyperlinks would be favored, it's definitely welcomed over the generic ' wrong password or username'!

Thanks :) Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

12-Mar-2021 02:18:08

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