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Update resets authenticator?

Quick find code: 278-279-846-66245157

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Both last week and this week, the game update seems to have reset my authenticator, despite having the "remember this device for 30 days" option set.

Anyone else having this issue?
~~~~ Just another victim of the ambient morality ~~~~

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31-Jan-2022 12:58:00

Tranq
Nov
fmod Member
2007

Tranq

Forum Moderator Posts: 61,815 Emerald Posts by user Forum Profile RuneMetrics Profile
Last week had to re-authenticate 3 times with the remember this device for 30 days ticked off. Had to do so again this morning. So honestly it's either Jagex is broken which is what I've been blaming it on. Although I do have some over zealous security software on my machine, I'd hazard a guess it's possibly the culprit.

So yep I'm effected just can't tell to whom I should be blaming for this style of aggravation today. So I guess I'll choose both. That way I'm correct no matter the outcome...
When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.

31-Jan-2022 13:29:55

Pescao6
Aug Member 2007

Pescao6

Posts: 9,075 Rune Posts by user Forum Profile RuneMetrics Profile
That's a cache issue. It can happen if your game cache gets corrupted for whatever reason.

I recommend using the Steam client so you don't need to worry about this. Steam has it's own authenticator which you should also setup if you decide to do this but will definitely not give you this problem as the Steam cache rarely gets corrupted in comparison to the NXT client's game cache. Note: The Steam cache and NXT client cache get stored on different folders of your PC, so one would be unaffected by the other.
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08-Feb-2022 11:56:56

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Pescao6 said :
That's a cache issue. It can happen if your game cache gets corrupted for whatever reason.
No, it is not a cache issue, because it happens on ALL the machines which I have authenticated, not just one.

Also, it ONLY happens after a game update, but affects both logging in to the game and the website.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

08-Feb-2022 12:47:07

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