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Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Your display name -- in this case, 2_Tron -- is visible to every single person that visits the RSOFs and anyone that sees you in-game. Your login username is protected and nobody knows it, unless a member of the community has addressed you by it before. To be honest, I have seen many members address you by your login username before :p .

Nothing can be done with your display name. Now, if your login username is the same as your display name, then that's a different story. You have the ability to change it if you wish to mask it but it isn't mandatory. A lot of one-lettered names are also those player's login usernames. I can guarantee you that they are not willing to change that because they want to enjoy their "unique" name, even though every single name is unique because it can only be used once.

Community Helpers asking others for their display name is the standard procedure set forth by Jagex in order for CHs to properly flag and escalate a player's concern, if appropriate. Providing your display name isn't against the rules nor considered "sensitive information" because it's readily and publicly available to anyone. Now, if players were asked to divulge more private information, i.e., their DOBs, passwords, registered email address, account creation, etc., then I would undoubtedly be more inclined to agree with you.

The "issue" that you are presenting with display names is non-existent. The reason why display names became available on October 1st, 2009 was to give us more privacy and to protect our accounts more by keeping our login usernames (accounts created prior to November 2010) and login email addresses (accounts created after November 2010) hidden from the public eye. As I said before, even if someone knew your login username or login email address, ALL they can try to do is to menace you by sending you unsolicited and continuous password reset emails.

15-Oct-2021 21:58:17

2_Tron

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile
Is the information about Community Helpers ‘incomplete’ or is it written down somewhere else in The RuneScape Official Forums or in Jagex’s Support Centre?

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The reason for making this thread is that there is an ever growing believe that Community Helpers are specialized helpers


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- are allowed to ask for specific kind of account information
- have specialized training
- have knowledge and regular players aren’t allowed to contradict this information
- are the only ones capable escalating issues
- have special channels to Player Support being able to flag an issue
- have access to specific information regular players don’t have

I have gone above and beyond to find this kind of information but there’s nothing to find to support these claims
:

Community Helper - Info

Helper Team

https://secure.runescape.com/m=forum/forums?408,409,rules (Forum Specific Rules)

@Mrs Ana, I politely will say it once again.
Jagex/JMods have a totally different stance about what community helpers should do, ... community helpers shouldn't ask for account details anywhere, ... for regular players to post in public anywhere on The Internet.

If Jagex/JMods wanna have more detailed information about a certain player they have to ask it themselves having an auto-hide feature ready so nobody else has access to that piece of information, including community helpers.

Community helpers shouldn't have authorization over a players account details.

16-Oct-2021 07:52:55

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
@2_Tron:

It's totally fine to have a difference in opinions; however, a fact is a fact. Community Helpers have done an excellent job since their introduction back on January 18th, 2016. Ever since then, I haven't seen any problems arising from the fact that Community Helpers are able to escalate certain player's concern by sharing a display name with a Player Support J-Mod.

I'd be ideal to have direct J-Mod contact here on the RSOFs and everywhere else; however, that isn't practical. Back in time, when we had 1000 active users at any given time and when 25-30 J-Mods looked after the RSOFs, it was a perfect occasion to have direct communications with J-Mods because they were very active and all over the place. As you are aware, that hasn't been and it isn't the case right now.

Community Helpers do NOT have authorization over a player's account details. As it has been mentioned repeatedly, all a Community Helper is able to do is to forward your public display name within their private sub-forum to the attention of a Player Support J-Mod. As far as I am aware, that specific J-Mod then shares a response with the Community Helper in question who then forwards the contents of that reply to the person in need of assistance by posting on their thread. I have already provided an example of this on one of my previous responses in this thread.

In rare occasions, as it has been confirmed by Samora Kiba, a player in need of help may have the ability to privately share their concerns with a Community Helper if the player decides to do so after having verified the status of the Community Helper in question. People aren't sharing their personal details all over the place. They are warned and are actually directed to the lists of current Community Helpers to ensure them that they are being properly helped. They aren't forced to share this information. It's completely voluntary.

All in all, I'm confused as to what exactly the issue is that you are trying to raise.

18-Oct-2021 21:23:41

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
1. are allowed to ask for specific kind of account information
2. have specialized training
3. have knowledge and regular players aren’t allowed to contradict this information
4. are the only ones capable escalating issues
5. have special channels to Player Support being able to flag an issue
6. have access to specific information regular players don’t have
I have gone above and beyond to find this kind of information but there’s nothing to find to support these claims
:

Let's see if I can help you find information that support those claims above:

1
. Within the Banned Account [Info] sticky thread, you may read the following:

"[...]If the Display name matches, you will need to post a thread here in the Account Help forum to request assistance as t he affected account will need to be flagged for a JMod . Make sure you include the Display name of the affected account in your thread ."

This is evidence that Community Helpers are able to forward the display name of the account in question to a Player Support J-Mod within their private sub-forum.

2
. Within the Community Helper - Info sticky thread by Mod Infinity, you may read the following:

"To ensure our helpers are providing the best possible service, they're issued with a set of guidelines and are regularly provided feedback by Jagex . Community Helpers are selected on an invitation basis only and players can't yet apply to join the scheme. They have access to a private forum where they can liaise with other Helpers and Jagex on support related issues ."

18-Oct-2021 21:47:34

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
3
. As mentioned above by number 2, they are constantly communicating with Player Support J-Mods to ensure that the information and assistance that Community Helpers provide the community are top-notch, accurate and up-to-date in relation to Jagex's standards and procedures. As for the specific reason(s) why you shouldn't contradict what a Community Helper is saying, you are more than welcome to see the response here .

4
. I'm sure that you are aware of the fact that Forum Moderators can also escalate certain issues to Jagex within Forum Help, for example; however, when it comes to the community-led sub-forums, one of the duties of a Community Helper is having the ability to escalate a thread when it needs the attention of a J-Mod, depending on the situation at hand. As I said previously, if a player is un-banned and when they try to log into the game and they aren't allowed, that specific player must post a thread with their display name to have a Community Helper escalate their issues to have the account fixed.

5
. Please see point number 2; however, I will quote it again (see: Community Helper - Info ):

"[...] They have access to a private forum where they can liaise with other Helpers and Jagex on support related issues .[...]"

6
. This information pertains to ongoing and current issues that the whole community may be experiencing, i.e., during the Login Lockout, Community Helpers were liaising the necessary information from Jagex to the community and vice versa to make sure that everyone involved was kept updated. Furthermore, Community Helpers are given pointers as to what players should do in order to increase their chances in recovering an account, for example.

They aren't given access to your private details, 2_Tron.

18-Oct-2021 21:47:39

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