@2_Tron:
It's totally fine to have a difference in opinions; however, a fact is a fact. Community Helpers have done an excellent job since their introduction back on January 18th, 2016. Ever since then, I haven't seen any problems arising from the fact that Community Helpers are able to escalate certain player's concern by sharing a display name with a Player Support J-Mod.
I'd be ideal to have direct J-Mod contact here on the RSOFs and everywhere else; however, that isn't practical. Back in time, when we had 1000 active users at any given time and when 25-30 J-Mods looked after the RSOFs, it was a perfect occasion to have direct communications with J-Mods because they were very active and all over the place. As you are aware, that hasn't been and it isn't the case right now.
Community Helpers do NOT have authorization over a player's account details. As it has been mentioned repeatedly, all a Community Helper is able to do is to forward your public display name within their private sub-forum to the attention of a Player Support J-Mod. As far as I am aware, that specific J-Mod then shares a response with the Community Helper in question who then forwards the contents of that reply to the person in need of assistance by posting on their thread. I have already provided an example of this on one of my previous responses in this thread.
In rare occasions, as it has been confirmed by Samora Kiba, a player in need of help may have the ability to
privately
share their concerns with a Community Helper if the player decides to do so after having verified the status of the Community Helper in question. People aren't sharing their personal details all over the place. They are warned and are actually directed to the lists of current Community Helpers to ensure them that they are being properly helped. They aren't forced to share this information. It's completely voluntary.
All in all, I'm confused as to what exactly the issue is that you are trying to raise.
18-Oct-2021 21:23:41