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Account is getting hijacked.

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The Berrakus

The Berrakus

Posts: 31 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, does anyone know any way to contact Jagex?
There is a big trouble with my account - somebody somehow is able to recover it (my email was hacked a while ago and then that guy recovered my account several times). I guess he got enought information about my account though my email.

Anyway, my account is being recovered by somebody, and I'm unable to play it because of that. Is there any way to contact Jagex and tell them the situation? Or I should just quit playing this account :( ?

29-Mar-2016 22:46:27

The Berrakus

The Berrakus

Posts: 31 Bronze Posts by user Forum Profile RuneMetrics Profile
Weyburns said :
idk how twitter works, but if you can dm then you'd be able to send them more information.

I'm sure saying something like "please lock mopzii until you can verify owner, hacker attempting to take over" then they'd direct you from there
Thank you for you help! I tweetet them (I'm unable to DM them), I hope they will answer asap :s

29-Mar-2016 23:34:23 - Last edited on 29-Mar-2016 23:35:07 by The Berrakus

Weyburns
Nov Member 2021

Weyburns

Posts: 4,823 Adamant Posts by user Forum Profile RuneMetrics Profile
The Berrakus said :
Weyburns said :
idk how twitter works, but if you can dm then you'd be able to send them more information.

I'm sure saying something like "please lock mopzii until you can verify owner, hacker attempting to take over" then they'd direct you from there
Thank you for you help! I tweetet them (I'm unable to DM them), I hope they will answer asap :s

no problem, hopefully everything turns out fine
..
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29-Mar-2016 23:56:21

Bentoki
Jan Member 2023

Bentoki

Posts: 846 Gold Posts by user Forum Profile RuneMetrics Profile
I've had a similar problem where my account gets randomly locked once every few months and haven't really had a reply from JMods so idk, they make it incredibly hard to contact them in times of need lol. If you want to make it a little more private you might want to make a support ticket via account recovery and they get back to you via email

30-Mar-2016 03:28:33

R obin
Dec Member 2021

R obin

Posts: 5,692 Rune Posts by user Forum Profile RuneMetrics Profile
Farmer Twunk said :
Unfortunately you can't DM @JagexSupport. Everything has to be done publicly and with a stupid character cap.

It still astonish me that we have to rely on twitter to solve account issues..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Step it up, Jagex.

30-Mar-2016 12:53:26

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