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Account is getting hijacked.

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Weyburns
Nov Member 2021

Weyburns

Posts: 4,823 Adamant Posts by user Forum Profile RuneMetrics Profile
R obin said :
Farmer Twunk said :
Unfortunately you can't DM @JagexSupport. Everything has to be done publicly and with a stupid character cap.

It still astonish me that we have to rely on twitter to solve account issues

Step it up, Jagex.

tbh the more i've seen the support team work the more i've been impressed by it. They're able to speed up the responses for any kind of issue, and a lot of the times if someone needs to e-mail a specific person in crunch time it may be hard to find out who you should be contacting them. by just tweeting them they're able to point in the right direction asap and you're able to get the correct help quicker.

the issue with big companys such as jagex is contacting the correct person right away, by having a small team ready to help you out it reduces a lot of wasted time and technically increases customer satisfaction.

although i agree the ticket system should still be in use etc, but i remember the days when jagex would straight up ignore you or take weeks to get back to you.
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30-Mar-2016 17:45:03

Darth Novi
Aug Member 2019

Darth Novi

Posts: 9,741 Rune Posts by user Forum Profile RuneMetrics Profile
The Support Centre is manned 24/7 but I don't think their Twitter is.

If you lose your e-mail you lose control of your account. If you have control of your e-mail you can even pull a hijacker out of game and lock the account. People don't take the e-mail part of this seriously until something happens.

Get a GMail account with 2-step on it. Don't use it for anything else. Don't forget the bank PIN either.

Hope it all goes OK. :)

31-Mar-2016 12:12:53

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